---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Now Support for Android v19.5.0

# Now Support for Android v19.5.0 {#ariaid-title1}

Release version: Mobile  
Updated May 1, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Android v19.5.0 release provides fixes for the application.

## Download the latest mobile app version {#nowsupport-android-v19-5-0__szp_lzn_1tb}

To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try
the ServiceNow Agent app. You can use a demo
account from the initial post-download screen or the instance list screen.

## Fixed in this release {#nowsupport-android-v19-5-0__xnx_lzn_1tb}

{#nowsupport-android-v19-5-0__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile Android PRB1864255 | The notification category list appears blank | A default theme with a white text color is applied, which appears blank against a white background. | Navigate to MoreSettingsPreferencesNotifications. Observe that notification categories titles are blank. |
| Mobile Android PRB1862459 | The app crashes while uploading larger images | High megapixel images (50MB) uploaded as attachments cause the app to crash. | 1. Log in into Now Mobile. 2. On the home page, select Request IT assistance under 'Quick links'. 3. Select Add attachments. The camera opens. 4. Change image resolution to 50MB and capture the image. 5. Select OK. {#nowsupport-android-v19-5-0__ol_inx_5wt_dfc} Observe that the app crashes. |
| Mobile Android PRB1853593 | alm_hardware records are not successfully created when using the Create Asset or Retire Asset buttons in Now Agent | The serial number entered is not submitted to the back end. Therefor the record is not successfully created. | 1. Select the Create Asset icon under the Asset tab. 2. Fill out the form and proceed to the bar code scanning page. 3. Enter a random serial number and Submit. {#nowsupport-android-v19-5-0__ol_w1m_bxt_dfc} Observe that the record is not created and a success message is not displayed. |
[ ]

{#nowsupport-android-v19-5-0__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.

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