--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile - Intune for iOS v21.4.0 # Now Mobile - Intune for iOS v21.4.0 {#ariaid-title1} Release version: Mobile Updated June 11, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile - Intune for iOS v21.4.0 The Now Mobile app for iOS version 21.4.0 includes several important fixes addressing crashes, user interface inconsistencies, search functionality, and language support issues. This update enhances app stability and usability for ServiceNow users on iOS devices. Show full answer Show less Customers can download this latest version from the Apple App Store and have the option to try a demo using a demo account provided after installation. ## Key Fixes and Improvements * **Crash Fix:** Resolved a crash related to Firebase in CalendarStore improving app stability. * **Japanese User Mentions:** Fixed an issue preventing users from being mentioned correctly in the Activity Stream when using the Japanese Romaji keyboard. Now the app correctly displays Japanese user names when mentioned. * **Smart Routing of Links:** Addressed problems where List, Form, and Knowledge Base links were not routing properly to their respective apps. * **Search Results Display:** Corrected a problem where keyword searches returned a blank page instead of showing 'No results found' on iOS devices. Searches now properly display this message consistent with Android behavior. * **Focus Behavior on Location Selection:** Improved the focus positioning when selecting location cards so that it consistently starts at the top of the page. * **Icon Display:** Fixed an issue where the 'Question Circle' icon did not display correctly in the mobile tab UI on iOS. ## Practical Impact for ServiceNow Customers With this release, iOS users of Now Mobile can expect a smoother and more reliable app experience, especially when working with multilingual user mentions, searching across incidents and knowledge, and navigating location audits. The fixes ensure the app behaves consistently with Android versions and improves accessibility and user interface clarity. Updating to this version will reduce crashes and UI anomalies, enabling mobile users to interact confidently with ServiceNow data and processes on iOS devices. The iOS v21.4.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-intune-ios-v21-4-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-intune-ios-v21-4-0__xnx_lzn_1tb} {#nowmobile-intune-ios-v21-4-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB1996628 | Crash in Firebase in CalendarStore | | | | iOS Mobile PRB2004945 | Users can't be mentioned in Japanese | Users can't be mentioned in the Activity Stream in Japanese in Now Mobile. | 1. Install the Japanese keyboard in iOS by opening SettingsKeyboardKeyboardsAdd New Keyboard and add 'Japanese - Romaji' keyboard. 2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user). 3. Create an incident with admin user. 4. Log in to Now Mobile with admin user. 5. Open the incident created in step 3. 6. Select 'Updates' tab and 'Add Comment'. 7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字). 8. Type '@' and select '@'. 9. Type 'tesuto' and select 'テスト'. Expected behavior: 'テスト ユーザー' user is displayed. Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed. | | iOS Mobile PRB2003734 | Smart routing of List, Form, and KB links to apps doesn't work | | | | iOS Mobile PRB2016497 | Searching for key words returns a blank page | While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed. | Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge. 1. Open the Now Mobile app on an iOS device. 2. Tap the search icon and enter keywords such as thing, cookie, or post. 3. If there are no perfect matches, then it should show as 'No results found'. 4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page. Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed. Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message. | | iOS Mobile PRB1949448 | Focus does not start at the beginning of the page when selecting a location | When user selects location card, the focus does not consistently start at the top of the page. | 1. Navigate to the 'Asset' tab and select Location auditsMore optionsNew Location Audit and select a location. 2. Navigate to the list of locations and submit a location. 3. Select a location card. 4. Navigate back to the 'Location audits' page and select the location card again. Expected behavior: Focus starts at the beginning of page. Actual behavior: Notice that the focus startslocation is inconsistent. | | iOS Mobile PRB2018049 | The Question Circle icon not displaying in iOS correctly | The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon. | | [ ] {#nowmobile-intune-ios-v21-4-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then