Mobile Agent - BlackBerry for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for Android v21.3.0

    The Mobile Agent - BlackBerry for Android v21.3.0 release focuses on improving application stability by addressing key bugs and enhancing overall performance. This update is essential for ServiceNow customers using the Android Agent app to ensure smoother offline and online synchronization and better integration with third-party services and device management solutions.

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    Key Features and Fixes

    • Improved Offline to Online Sync Stability: Resolved an OutOfMemoryError that caused the app to crash or time out during synchronization after offline work, especially when processing large payloads. This fix prevents app crashes and avoids invalid post-crash states, ensuring reliable syncing of offline actions.
    • Third-Party Deeplink Support: Fixed an issue where third-party URLs were not opening in external browsers, restoring expected navigation behavior for external links.
    • Dialog Theming with Microsoft Intune MDM/MAM: Corrected dialog display issues under dark mode when managed by Intune, ensuring dialogs are readable and correctly themed regardless of device or app theme settings.
    • Universal Link Handling in Whitelabel Apps: Addressed an error showing “link not supported” when using universal links in custom app ID environments.
    • ServiceNow SDK Sample Application Stability: Fixed crashes occurring when the device is connected to WiFi without internet access, improving SDK sample app reliability under such network conditions.
    • Additional Minor Bug Fixes and Performance Improvements: Various other enhancements contribute to a more stable and efficient user experience.

    Practical Implications for ServiceNow Customers

    By upgrading to version 21.3.0, customers can expect:

    • Reliable offline work with large data sets syncing correctly without causing app crashes.
    • Seamless handling of external links, improving workflow continuity when interacting with third-party resources.
    • Consistent and readable user interface dialogs when using Microsoft Intune managed devices, especially in dark mode.
    • Improved app and SDK stability under various network conditions and deployment scenarios.
    • Access to the latest fixes and performance optimizations by downloading the update via Google Play Store or trying the demo mode.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.