--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - BlackBerry for Android v21.3.0 # Mobile Agent - BlackBerry for Android v21.3.0 {#ariaid-title1} Release version: Mobile Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - BlackBerry for Android v21.3.0 The Mobile Agent BlackBerry app for Android version 21.3.0 focuses on improving stability and usability by addressing key bugs and performance issues. This release enhances offline-to-online synchronization, resolves deep link functionality, and fixes theming problems under Microsoft Intune management. Show full answer Show less ## Key Fixes and Improvements * **Offline Sync Stability:** Fixes an OutOfMemoryError that caused app crashes or timeouts during synchronization of large offline actions, ensuring smooth syncing without data duplication or invalid app states. * **Third-Party Deep Link Support:** Corrects an issue preventing users from being redirected to external browsers when selecting third-party URLs in the Now Mobile app. * **Dialog Theming under Intune MDM/MAM:** Resolves dark theme rendering issues in dialogs when using Microsoft Intune with the Agent app, improving readability by enforcing correct light theming. * **Whitelist App Universal Link Handling:** Addresses errors seen in whitelabeled apps with custom app IDs when opening universal links. * **Now SDK Sample App Crash Fix:** Prevents crashes caused by the ServiceNow SDK preload when the device is connected to WiFi without internet access. ## What Customers Can Expect By upgrading to version 21.3.0, ServiceNow customers can expect a more reliable Mobile Agent experience on Android devices, particularly when working offline, handling external links, and using the app in environments managed by Microsoft Intune. Additionally, minor bug fixes and performance enhancements contribute to smoother usage overall. ## Next Steps Customers should download the latest version from the Google Play Store and consider testing the demo mode to familiarize themselves with the app improvements before full deployment. The Android v21.3.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-blackberry-android-v21-3-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-blackberry-android-v21-3-0__xnx_lzn_1tb} {#agent-blackberry-android-v21-3-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB2004137 | OutOfMemoryError during offline to online sync | The app either times out after two minutes or crashes during sync with an OutOfMemoryError. | 1. Install Android Agent 21.1.0. 2. Enable Offline mode. 3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline. 4. Allow actions to queue locally for sync. 5. Switch back online to trigger /sync. 6. Observe behavior while processing a large sync response (tens of MB). Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state. Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM. | | Android Mobile PRB2009019 | A third party deeplink is not functioning in the Now Mobile app | The user is not redirected to the external browser when they select third-party URLs. | | | Android Mobile PRB2006299 | Dialogs do not theme correctly under Microsoft Intune MDM/MAM | The dialog is dark themed and unreadable. | 1. Set up any FSM instance with a work order task that has a Special Handling Note. 2. Set up Intune to work with Agent Intune app. 3. Change the device theme to Dark mode (not in-app theme). 4. Log in to Intune and instance on the Agent Intune app. 5. Ensure that the in-app theme (SettingsPreferencesThemeis Default). 6. Open the work order task in 1. Expected behavior: The dialog should be light themed and with the right colors. Actual behavior: The dialog is dark themed and unreadable. | | Android Mobile PRB2003717 | Whitelabel app with custom app ID will show 'Error link not supported' with a universal link | | | | Android Mobile PRB2004277 | Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload | | 1. Build and run now SDK sample application. 2. Log in. 3. Exit the application by swiping away from task switcher. 4. Disable internet access while keeping wifi on. 5. Open the app. Observe that the app crashes. | [ ] {#agent-blackberry-android-v21-3-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then