---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Agent - BlackBerry for Android v21.4.0

# Mobile Agent - BlackBerry
for Android v21.4.0 {#ariaid-title1}

Release version: Mobile  
Updated June 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Android v21.4.0 release provides fixes for the application.

## Download the latest mobile app version {#agent-blackberry-android-v21-4-0__szp_lzn_1tb}

To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try
the ServiceNow Agent app. You can use a demo
account from the initial post-download screen or the instance list screen.

## Fixed in this release {#agent-blackberry-android-v21-4-0__xnx_lzn_1tb}

{#agent-blackberry-android-v21-4-0__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Android Mobile PRB2017687 | Bundled language not applied when user hasn't explicitly selected the app language | UI strings display in English. | 1. Navigate to Meu trabalho (My Work) tab.Observe that the See all button next to the 'Minhas tarefas' section header is not translated (displays See all instead of 'Ver tudo'). 2. Select See all to open the full tasks list. 3. Select the filter icon. Observe that the filter screen displays a mix of languages --- filter action strings such as 'Filters', 'Clear', 'Sort by', 'Default', 'Any', and 'Apply' remain in English while field labels (for example, 'Solicitante', 'Resumo', 'Número') are correctly translated in Portuguese. |
| Android Mobile PRB2013599 | The app closes and returns to the home screen after approving/rejecting via push notification | The device returns to the home screen. | 1. Impersonate abel.tuter on a base instance. 2. On an Android 16 device, log in to the Now Mobile app as the admin user, then return to the homepage. 3. On the desktop platform, navigate to /esc portal. 4. RequestHardwareMobilesApple iPhone 13, and complete the request. On the Android device, a push notification appears for the approval request. 5. Select the notification then Approve. Expected behavior: The app remains in the Now Mobile app and displays the next screen. Actual behavior: The Now Mobile app closes, and the device returns to the home screen (the approval itself is processed successfully on the server side). |
| Android Mobile PRB2017507 | Voice Agent doesn't work on android devices when using an account nickname | If the nickname is different from the instance name, voice chat does not work. |   |
[ ]

{#agent-blackberry-android-v21-4-0__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.

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