--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Support for iOS v21.4.0 # Now Support for iOS v21.4.0 {#ariaid-title1} Release version: Mobile Updated June 11, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Support for iOS v21.4.0 The Now Mobile iOS app version 21.4.0 focuses on resolving several key application issues to improve stability, usability, and user experience. This release includes bug fixes for crashes, user mention functionality, search behavior, UI focus management, and icon display anomalies. ServiceNow customers using iOS devices will benefit from enhanced reliability and smoother interactions when using the Now Mobile app. Show full answer Show less ## Key Fixes and Improvements * **Crash Resolution:** Fixed a crash related to Firebase integration within the CalendarStore component, enhancing app stability. * **User Mentioning in Japanese:** Addressed issues preventing users from being mentioned correctly in the Activity Stream when using the Japanese Romaji keyboard. Now, users with Japanese names can be successfully tagged without display errors. * **Smart Routing of Links:** Corrected problems with smart routing for List, Form, and Knowledge Base links to ensure they open in the appropriate apps as expected. * **Search Functionality:** Fixed an issue where searching keywords could return a blank page instead of a "No results found" message on iOS devices. This aligns the iOS search experience with Android and improves user feedback when no matches exist. * **Focus Behavior on Location Selection:** Improved the consistency of focus positioning when users select location cards within Location audits, ensuring the focus starts at the top of the page as intended. * **Icon Display:** Resolved an icon display issue where the "Question Circle" icon did not appear correctly on mobile screens, restoring the correct visual representation. ## How to Access the Update Customers can download the latest Now Mobile app version 21.4.0 from the Apple App Store. Additionally, users can try the Mobile Agent demo using a demo account available immediately after download or from the instance list screen. ## Practical Benefits * Enhanced app stability reduces crashes during calendar use. * Improved multilingual support enables proper user mentions in Japanese. * Reliable navigation ensures links open correctly in native apps. * Clear search feedback improves user experience during keyword searches. * Consistent UI focus enhances accessibility and usability in location audits. * Correct iconography maintains a polished and intuitive interface. The iOS v21.4.0 release provides fixes for the application. ## Download the latest mobile app version {#nowsupport-ios-v21-4-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowsupport-ios-v21-4-0__xnx_lzn_1tb} {#nowsupport-ios-v21-4-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB1996628 | Crash in Firebase in CalendarStore | | | | iOS Mobile PRB2004945 | Users can't be mentioned in Japanese | Users can't be mentioned in the Activity Stream in Japanese in Now Mobile. | 1. Install the Japanese keyboard in iOS by opening SettingsKeyboardKeyboardsAdd New Keyboard and add 'Japanese - Romaji' keyboard. 2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user). 3. Create an incident with admin user. 4. Log in to Now Mobile with admin user. 5. Open the incident created in step 3. 6. Select 'Updates' tab and 'Add Comment'. 7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字). 8. Type '@' and select '@'. 9. Type 'tesuto' and select 'テスト'. Expected behavior: 'テスト ユーザー' user is displayed. Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed. | | iOS Mobile PRB2003734 | Smart routing of List, Form, and KB links to apps doesn't work | | | | iOS Mobile PRB2016497 | Searching for key words returns a blank page | While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed. | Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge. 1. Open the Now Mobile app on an iOS device. 2. Tap the search icon and enter keywords such as thing, cookie, or post. 3. If there are no perfect matches, then it should show as 'No results found'. 4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page. Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed. Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message. | | iOS Mobile PRB1949448 | Focus does not start at the beginning of the page when selecting a location | When user selects location card, the focus does not consistently start at the top of the page. | 1. Navigate to the 'Asset' tab and select Location auditsMore optionsNew Location Audit and select a location. 2. Navigate to the list of locations and submit a location. 3. Select a location card. 4. Navigate back to the 'Location audits' page and select the location card again. Expected behavior: Focus starts at the beginning of page. Actual behavior: Notice that the focus startslocation is inconsistent. | | iOS Mobile PRB2018049 | The Question Circle icon not displaying in iOS correctly | The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon. | | [ ] {#nowsupport-ios-v21-4-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then