Now Support for iOS v21.4.0

  • Release version: Mobile
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Now Support for iOS v21.4.0

    The Now Support iOS v21.4.0 release focuses on resolving several issues to enhance the user experience and application stability. This update primarily addresses crashes, user mention functionality in Japanese, smart routing for links, search behavior, focus consistency, and icon display problems.

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    ServiceNow customers can download the latest version from the Apple App Store and try out the Mobile Agent demo using a demo account immediately after installation.

    Key Fixes and Improvements

    • Crash Resolution: Fixed an application crash related to Firebase in CalendarStore to improve app stability.
    • Japanese User Mentions: Corrected an issue where users could not be mentioned in the Activity Stream when using the Japanese Romaji keyboard. Now, users with Japanese names are properly suggested when typing '@'.
    • Smart Routing for Links: Addressed a problem where List, Form, and Knowledge Base links did not route correctly to respective apps.
    • Search Behavior: Fixed the search functionality so that when no results match the query on iOS, the app displays a 'No results found' message instead of a blank page—aligning with Android behavior.
    • Focus Consistency on Location Selection: Improved the focus behavior so that when selecting a location card, the page consistently starts at the top, enhancing navigation usability.
    • Icon Display: Resolved an issue where the 'Question Circle' icon did not display correctly on iOS, ensuring the intended icon is shown in the mobile screen tab.

    Practical Impact for ServiceNow Customers

    By updating to iOS v21.4.0, customers will experience a more reliable and user-friendly Now Support mobile app. These fixes enable better communication in multilingual environments, smoother navigation and search experiences, and ensure visual elements display as intended. This enhances overall productivity for users accessing ServiceNow on iOS devices.

    The iOS v21.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1996628

    		 Crash in Firebase in CalendarStore

    iOS Mobile

    PRB2004945

    		 Users can't be mentioned in Japanese Users can't be mentioned in the Activity Stream in Japanese in Now Mobile.
    1. Install the Japanese keyboard in iOS by opening Settings > Keyboard > Keyboards > Add New Keyboard and add 'Japanese - Romaji' keyboard.
    2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user).
    3. Create an incident with admin user.
    4. Log in to Now Mobile with admin user.
    5. Open the incident created in step 3.
    6. Select 'Updates' tab and 'Add Comment'.
    7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字).
    8. Type '@' and select '@'.
    9. Type 'tesuto' and select 'テスト'.

    Expected behavior: 'テスト ユーザー' user is displayed.

    Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed.

    iOS Mobile

    PRB2003734

    		 Smart routing of List, Form, and KB links to apps doesn't work

    iOS Mobile

    PRB2016497

    		 Searching for key words returns a blank page While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed.

    Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge.

    1. Open the Now Mobile app on an iOS device.
    2. Tap the search icon and enter keywords such as thing, cookie, or post.
    3. If there are no perfect matches, then it should show as 'No results found'.
    4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page.

    Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed.

    Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message.

    iOS Mobile

    PRB1949448

    		 Focus does not start at the beginning of the page when selecting a location When user selects location card, the focus does not consistently start at the top of the page.
    1. Navigate to the 'Asset' tab and select Location audits > More options > New Location Audit and select a location.
    2. Navigate to the list of locations and submit a location.
    3. Select a location card.
    4. Navigate back to the 'Location audits' page and select the location card again.

    Expected behavior: Focus starts at the beginning of page.

    Actual behavior: Notice that the focus startslocation is inconsistent.

    iOS Mobile

    PRB2018049

    		 The Question Circle icon not displaying in iOS correctly The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon.

    This version also includes other minor bug fixes and performance improvements.