--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile for Android v20.4.0 # Now Mobile for Android v20.4.0 {#ariaid-title1} Release version: Mobile Updated October 2, 2024 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile for Android v20.4.0 The Android v20.4.0 release of the ServiceNow Mobile app includes important fixes and improvements. This version ensures compliance with Android's requirements and enhances user experience by addressing various issues that affected functionality and performance. Show full answer Show less ## Key Features * **16KB Page Size Support:** Added support to comply with Google's requirement for Android 15+ devices. * **Background Downloading Improvement:** Addresses the issue where offline scheduled downloads are canceled when the app runs in the background. * **On-Demand Work Order Task Fix:** Resolves the form refresh issue after a Work-Based action, preventing the 'Insufficient Privileges' error. * **Space Details Screen Access:** Fixes the inability to open UI parameters for the 'Space Details' screen on Android devices. * **Offline Polling Timeout Adjustment:** Ensures that the client polls for offline cache retrieval according to server timeout settings. ## Key Outcomes With this update, ServiceNow customers can expect improved reliability and functionality within the mobile app, leading to a more efficient user experience. Users can download the latest version from the Google Play store and utilize the demo account feature for initial testing. Additionally, minor bug fixes and performance enhancements contribute to better app stability. The Android v20.4.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-android-v20-4-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-android-v20-4-0__xnx_lzn_1tb} {#nowmobile-android-v20-4-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB1932109 | Added support for 16KB page sizes | Google has a requirement that Android 15+ devices must support 16KB page sizes. | | | Android Mobile PRB1926309 | An offline scheduled download is canceled when an app is in the background | This is an Android issue only. | 1. Log in to the Agent app. 2. Turn on background downloading from the app settings. 3. Put the app in the background. 4. Receive a silent push for an offline scheduled download. {#nowmobile-android-v20-4-0__ol_esn_qx5_5gc} Expected behavior: The offline download must complete even when app is in the background. Actual behavior: The offline download isn't completed. The WorkManager job is started but is cancelled by the OS. | | Android Mobile PRB1936258 | An on-demand work order task (WOT) form doesn't refresh after a WB action and the Close Complete button remains visible | The Android on-demand form screen doesn't refresh after a successful WB action. The Close Complete button is configured with a 'Jump to screen' action targeting the same screen ID. After redirection back to the screen, the original form doesn't refresh, and the Close Complete button remains visible. If the button is tapped again, it results in an 'Insufficient Privileges' error. | 1. Impersonate a user. 2. Navigate to the My Work tabMy Schedule (Calendar). 3. Select an accepted WOT from the events. 4. Tap Start Work. 5. In the pop-up, navigate to the previous task. 6. Complete the questionnaires. 7. Select Close Completed. 8. Enter a note and submit. {#nowmobile-android-v20-4-0__ol_gqc_xx5_5gc} Observe that the Close Completed button remains visible. When tapped again, entering notes and submitting triggers an 'Insufficient Privileges' error. Repeat 1-20 times if needed, as the issue is intermittent. | | Android Mobile PRB1931896 | Users are unable to open UI parameters for the 'Space Details' screen on Android devices | | 1. Install Workspace core pluign. Navigate to the sn_wsd_core_space table. 2. Open a record. 3. Select Create a QR code. 4. Fill in the required fields.A QR code attachment is generated. 5. Log in to the Mobile app on Android. 6. Open the phone camera. 7. Scan the QR code. 8. Select the three dots icon on the top-right of the screen. {#nowmobile-android-v20-4-0__ol_qh5_hy5_5gc} Expected behavior: It should open the pop-up menu, which works on iOS. Actual behavior: It either does nothing or goes back to the home page/main navigation. | | Android Mobile PRB1931874 | Offline polling timeout should match the server timeout | | 1. Open an instance. 2. Make a large offline cache by adding more documents, so it would take more than five minutes to generate. {#nowmobile-android-v20-4-0__ol_i3l_4y5_5gc} Expected behavior: The client should poll for a default of ten minutes before timing out. If glide.sg.offline.job. maxRuntime is set on the instance, the polling timeout on the clients should match the configuration. Actual behavior: The client would stop polling in five minutes and it wouldn't wait for the offline cache. As a result, the offline cache generated isn't retrieved by the client. | [ ] {#nowmobile-android-v20-4-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then