--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - Intune for iOS v21.4.0 # Mobile Agent - Intune for iOS v21.4.0 {#ariaid-title1} Release version: Mobile Updated June 11, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - Intune for iOS v21.4.0 The Mobile Agent - Intune for iOS v21.4.0 release delivers important fixes and improvements to enhance the Now Mobile app experience on iOS devices. This update addresses several usability issues, bug fixes, and performance enhancements to ensure smoother operation and better user interaction. Show full answer Show less ## Key Fixes and Improvements * **Crash Fix:** Resolved an issue where the app crashed due to Firebase integration with CalendarStore. * **Japanese User Mentions:** Fixed a problem preventing users from being mentioned in the Activity Stream using the Japanese keyboard. The correct display of Japanese user names when typing '@' is now supported. * **Smart Routing:** Corrected smart routing behavior for List, Form, and Knowledge Base links to ensure they open in the appropriate apps. * **Search Results Display:** Addressed an issue where searching keywords in the app returned a blank page instead of displaying a 'No results found' message on iOS devices. This ensures consistent user feedback during searches. * **Focus Consistency:** Improved the focus behavior when selecting location cards so that the focus reliably starts at the beginning of the page. * **Icon Display:** Fixed the display of the 'Question Circle' icon on iOS devices, ensuring the correct icon appears in the mobile screen tab. ## Getting the Update Customers can download the latest Mobile Agent version 21.4.0 from the Apple App Store. A demo is available post-download, allowing users to try the app with a demo account accessible from the initial or instance list screens. ## Practical Benefits for ServiceNow Customers * Enhanced stability with crash fixes improves reliability during daily use. * Improved support for Japanese language input enables better collaboration in multilingual environments. * More intuitive navigation and link handling streamline user workflows within the app. * Consistent search feedback helps users quickly understand search outcomes and find relevant information. * Improved focus behavior and icon accuracy contribute to a polished and user-friendly interface. The iOS v21.4.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-intune-ios-v21-4-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-intune-ios-v21-4-0__xnx_lzn_1tb} {#agent-intune-ios-v21-4-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB1996628 | Crash in Firebase in CalendarStore | | | | iOS Mobile PRB2004945 | Users can't be mentioned in Japanese | Users can't be mentioned in the Activity Stream in Japanese in Now Mobile. | 1. Install the Japanese keyboard in iOS by opening SettingsKeyboardKeyboardsAdd New Keyboard and add 'Japanese - Romaji' keyboard. 2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user). 3. Create an incident with admin user. 4. Log in to Now Mobile with admin user. 5. Open the incident created in step 3. 6. Select 'Updates' tab and 'Add Comment'. 7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字). 8. Type '@' and select '@'. 9. Type 'tesuto' and select 'テスト'. Expected behavior: 'テスト ユーザー' user is displayed. Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed. | | iOS Mobile PRB2003734 | Smart routing of List, Form, and KB links to apps doesn't work | | | | iOS Mobile PRB2016497 | Searching for key words returns a blank page | While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed. | Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge. 1. Open the Now Mobile app on an iOS device. 2. Tap the search icon and enter keywords such as thing, cookie, or post. 3. If there are no perfect matches, then it should show as 'No results found'. 4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page. Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed. Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message. | | iOS Mobile PRB1949448 | Focus does not start at the beginning of the page when selecting a location | When user selects location card, the focus does not consistently start at the top of the page. | 1. Navigate to the 'Asset' tab and select Location auditsMore optionsNew Location Audit and select a location. 2. Navigate to the list of locations and submit a location. 3. Select a location card. 4. Navigate back to the 'Location audits' page and select the location card again. Expected behavior: Focus starts at the beginning of page. Actual behavior: Notice that the focus startslocation is inconsistent. | | iOS Mobile PRB2018049 | The Question Circle icon not displaying in iOS correctly | The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon. | | [ ] {#agent-intune-ios-v21-4-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then