---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Now Mobile for BlackBerry for iOS v20.6.0

# Now Mobile for BlackBerry
for iOS v20.6.0 {#ariaid-title1}

Release version: Mobile  
Updated December 9, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The iOS v20.6.0 release provides fixes for the application.

## Download the latest mobile app version {#nowmobile-blackberry-ios-v20-6-0__szp_lzn_1tb}

To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download
screen or the instance list screen.

## Fixed in this release {#nowmobile-blackberry-ios-v20-6-0__xnx_lzn_1tb}

{#nowmobile-blackberry-ios-v20-6-0__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| iOS Mobile PRB1952341 | Attachments uploaded in offline mode are not visible once back online | Attachments uploaded in offline mode are not visible once back online. | 1. Make sure offline functionality is enabled on the instance. 2. Navigate to Offline mode 3. Open a record with an activity. 4. Attach an image via the camera. 5. Set the app to 'Online'. {#nowmobile-blackberry-ios-v20-6-0__ol_c2w_zdl_mhc} Observe that the attached images are not visible. |
| iOS Mobile PRB1955492 | Smart Assessment questionnaire responses in a question are not retained when navigated back on iPad |   |   |
| iOS Mobile PRB1946347 | A smart button of type 'Email' does not use the default email app to open on iOS devices. | The iCloud email app is opened instead of the user-selected default app. | 1. Create a sys_sg_button of type 'Email'. 2. Link it to a button instance. 3. Set the default email app on the iOS device by navigating to SettingsDefault AppsEmail and set to Gmail or Outlook. {#nowmobile-blackberry-ios-v20-6-0__ol_f4p_l2l_mhc} Notice that when used from an iOS device, it uses the iCloud email app rather than the default app. |
| iOS Mobile PRB1956594 | Step loader gets displayed after a synthesized response |   | 1. Ask 'I need a new laptop'. 2. Note the first step loader and synthesized response. {#nowmobile-blackberry-ios-v20-6-0__ol_dwl_y2l_mhc} Expected behavior: A step loader reading 'Generating a response' appears before a synthesized response. Actual behavior: Both controls are displayed at about the same time and the step loader comes after the synthesized response. |
[ ]

{#nowmobile-blackberry-ios-v20-6-0__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.

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