---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Now Support for iOS v17.2.0

# Now Support
for iOS v17.2.0 {#ariaid-title1}

Release version: Mobile  
Updated February 1, 2024  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Now Support for iOS v17.2.0

The iOS v17.2.0 release addresses several application issues and enhances performance.
Customers are encouraged to download the latest version from the Apple App Store and can explore the Mobile Agent through a demo account available post-download.
Show full answer Show less  

## Key Features

* **Bug Fixes:** This release resolves multiple issues affecting user experience, including:
* **Edit Restrictions:** Users can no longer edit non-editable fields for crew members (PRB1717876).
* **Crash Prevention:** Fixes an app crash when cancelling a 100% complete attachment upload (PRB1719396).
* **Screen Orientation:** Addresses flickering issues when changing screen orientation (PRB1723622).
* **Image Display:** Corrects incorrect image displays in the quick links section (PRB1727022).
* **Embedded List Behavior:** Resolves incorrect Task SLA displays in the embedded list after refresh (PRB1718213).
* **E-Signature Approval:** Fixes an issue where approvals using E-signature and Okta verify were not processing correctly (PRB1732502).
* **Session Management:** Addresses session start issues when using the SDK with the same API Key in quick succession (PRB1726489).

## Key Outcomes

By updating to iOS v17.2.0, users can expect a more stable and efficient experience with enhanced functionality in the Mobile Agent app. The resolution of critical bugs improves overall usability, ensuring that tasks are completed smoothly and efficiently.  
The iOS v17.2.0 release provides fixes for the application.

## Download the latest mobile app version {#nowsupport-ios-v17-2-0__szp_lzn_1tb}

To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download
screen or the instance list screen.

## Fixed in this release {#nowsupport-ios-v17-2-0__xnx_lzn_1tb}

{#nowsupport-ios-v17-2-0__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile iOS PRB1717876 | The user can edit non-editable fields for members of a crew |   |   |
| Mobile iOS PRB1719396 [KB1579727](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1579727) | Cancelling an attachment upload that is at 100% results in an app crash |   |   |
| Mobile iOS PRB1723622 | There is an issue when changing the screen orientation in the Now Mobile app |   | 1. Log in to Now Mobile. 2. Navigate to My Onboarding. 3. Click Open tasks. 4. Under Timeline, click Initial check-in. 5. Under My tasks click Please fill out this survey. Notice that the To-do Screen is opened. 6. Click Learn more. 7. Switch to landscape mode and change it back. {#nowsupport-ios-v17-2-0__ol_ryq_mdp_g1c} Notice that the screen flickers. |
| Mobile iOS PRB1727022 | There is an issue with the images in the Icon Section Destination | The images in the quick links (on the Icon destination screen) display incorrectly. | 1. Open the Now Mobile app version in a base instance. 2. Navigate to the Home tab and notice the images under 'Quick links'. {#nowsupport-ios-v17-2-0__ol_pfl_ydp_g1c} Notice that the images don't display correctly. |
| Mobile iOS PRB1718213 [KB1577613](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1577613) | The embedded list redirects the user to an unrelated saved item when the list is refreshed | The wrong Task SLA is shown in the embedded list. | 1. Log into the Agent Mobile App. 2. Navigate to My WorkMy tasks. 3. Open any task. 4. Navigate to Related Embedded ScreenTask SLASee all. 5. Click the Save Bookmark button on the top right. 6. Navigate back to the My tasks list screen. 7. Open any other task. 8. Navigate to Related Embedded ScreenTask SLASee all. 9. Drag down and refresh the Embedded List. {#nowsupport-ios-v17-2-0__ol_arw_2ks_yzb} Expected behavior: The user sees the Task SLA of the current record. Actual behavior: The user sees the Task SLA saved in the Bookmark. |
| Mobile iOS PRB1732502 | When approving a record using E-signature and Okta verify, the record does not update |   | 1. Log in to iOS Mobile Agent. 2. Navigate to My WorkApproval. 3. Select the approval assigned to the user. 4. Click Approve. 5. When prompted, input the login credentials again (the E-signature part). {#nowsupport-ios-v17-2-0__ol_lpz_5cp_g1c} Observe that the user is sent back to the Approval screen and the approval does not go through. |
| Mobile iOS PRB1726489 | A session doesn't start correctly when the SDK was started and reset with the same API Key within a short time interval (milliseconds) | Reproduction is not reliable. It depends on the order and time interval between API call responses in the iOS app. |   |
[ ]

{#nowsupport-ios-v17-2-0__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.

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