--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile for BlackBerry for Android v21.3.0 # Now Mobile for BlackBerry for Android v21.3.0 {#ariaid-title1} Release version: Mobile Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile for BlackBerry for Android v21.3.0 The Now Mobile for BlackBerry Android v21.3.0 release focuses on important application fixes to improve stability and user experience. This update addresses critical issues such as app crashes during offline-to-online syncing, deep link handling, theming inconsistencies under Microsoft Intune, and errors with whitelabel apps. Minor bug fixes and performance enhancements are also included. Show full answer Show less ## Key Fixes and Improvements * **Offline to Online Sync Stability:** Resolved an OutOfMemoryError causing the app to crash or timeout when syncing large volumes of work order tasks (WOTs) after offline use. The update prevents duplication of large data in memory and ensures queued offline actions sync successfully without crashes or invalid app states. * **Third-Party Deep Link Support:** Fixed an issue where selecting third-party URLs did not open the external browser as expected, restoring correct redirection behavior. * **Dialog Theming with Microsoft Intune:** Corrected dark-themed dialogs that were unreadable under Intune MDM/MAM when device theme was set to dark mode but in-app theme remained default. Dialogs now display appropriate light themes for better readability. * **Whitelabel App Universal Link Error:** Addressed a problem where whitelabel apps with custom app IDs showed "Error link not supported" when opening universal links. * **Now SDK Sample Application Stability:** Fixed crashes occurring when the device is connected to WiFi without internet access, improving reliability of the SDK sample app. ## Practical Impact for ServiceNow Customers By updating to v21.3.0, ServiceNow customers leveraging the Now Mobile app on BlackBerry Android devices can expect improved application stability, especially when working offline and syncing large datasets. The fixes enhance integration with Microsoft Intune for secure device management and ensure external links behave correctly. Additionally, customers using custom whitelabel apps and the Now SDK sample app will experience fewer errors and crashes, resulting in smoother mobile workflows and better user satisfaction. ## Getting the Update Customers can download this latest release from the Google Play Store. A demo account is available post-download to explore the ServiceNow Agent app features without a full instance setup. The Android v21.3.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-blackberry-android-v21-3-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-blackberry-android-v21-3-0__xnx_lzn_1tb} {#nowmobile-blackberry-android-v21-3-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB2004137 | OutOfMemoryError during offline to online sync | The app either times out after two minutes or crashes during sync with an OutOfMemoryError. | 1. Install Android Agent 21.1.0. 2. Enable Offline mode. 3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline. 4. Allow actions to queue locally for sync. 5. Switch back online to trigger /sync. 6. Observe behavior while processing a large sync response (tens of MB). Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state. Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM. | | Android Mobile PRB2009019 | A third party deeplink is not functioning in the Now Mobile app | The user is not redirected to the external browser when they select third-party URLs. | | | Android Mobile PRB2006299 | Dialogs do not theme correctly under Microsoft Intune MDM/MAM | The dialog is dark themed and unreadable. | 1. Set up any FSM instance with a work order task that has a Special Handling Note. 2. Set up Intune to work with Agent Intune app. 3. Change the device theme to Dark mode (not in-app theme). 4. Log in to Intune and instance on the Agent Intune app. 5. Ensure that the in-app theme (SettingsPreferencesThemeis Default). 6. Open the work order task in 1. Expected behavior: The dialog should be light themed and with the right colors. Actual behavior: The dialog is dark themed and unreadable. | | Android Mobile PRB2003717 | Whitelabel app with custom app ID will show 'Error link not supported' with a universal link | | | | Android Mobile PRB2004277 | Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload | | 1. Build and run now SDK sample application. 2. Log in. 3. Exit the application by swiping away from task switcher. 4. Disable internet access while keeping wifi on. 5. Open the app. Observe that the app crashes. | [ ] {#nowmobile-blackberry-android-v21-3-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then