---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Classic iOS v4.3

# Mobile Classic iOS v4.3 {#ariaid-title1}

Release version: Mobile  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Mobile Classic iOS v4.3
release provides problem fixes.

## Download the latest Mobile Classic version {#classic-ios-v4-3__section_bvf_w5r_nsb}

To download the latest release, visit the [Apple App Store](https://itunes.apple.com/us/app/servicenow/id1044428492?mt=8).  
Important:  
There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

## Fixed in this release {#classic-ios-v4-3__section_u52_kww_jz}

{#classic-ios-v4-3__tbl_AllFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile PRB802370 | HTML in journal fields displays tags on native apps | When HTML code blocks are used in activity stream journal fields, the native applications do not render the HTML. Instead, the HTML tags are displayed as inline text. | 1. Create an HTML code block within an activity stream. 2. View that activity stream from the native mobile applications. Expected result: The HTML tags are stripped from the text block, leaving only "human readable" text. Actual result: The HTML tags are displayed inline. |
| Mobile PRB828571 | iOS app can crash intermittently | The app crashes when it attempts to get cookies for an invalid instance or instance URL. |   |
| Mobile PRB831289 | During SSO flow, iOS app needs to handle auth_redirect.do in the same manner as logout_redirect.do |   |   |
| Mobile PRB877202 | iOS app should support links with a new target window during SSO flow | The iOS app does not support new windows during the SSO flow. The \`target="_blank"\` HTML attribute requests that the link is opened in a new window. For example: \<a href="https://my-idp.com" target="_blank"\>My Link\</a\> The iOS app does not open the window or navigate to the URL. |   |
[ ]

{#classic-ios-v4-3__tbl_AllFixes}