--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Support for Android v17.2.0 # Now Support for Android v17.2.0 {#ariaid-title1} Release version: Mobile Updated February 1, 2024 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Support for Android v17.2.0 The Android v17.2.0 release enhances the ServiceNow mobile application by addressing various bugs and improving performance. Users can download the latest version from the Google Play Store and try a demo of the ServiceNow Agent app. Show full answer Show less ## Key Features * **Bug Fixes:** The release resolves issues related to typing indications, deep link errors, warped splash screen icons, and mobile UI rules not triggering as expected. * **Internal Links:** Internal links now open within the app rather than in an external browser, enhancing user experience. * **Attachments:** Improvements have been made regarding uploading multiple attachments while offline. ## Key Outcomes By updating to version 17.2.0, customers can expect a smoother and more efficient experience with the ServiceNow mobile app, ensuring that key functionalities operate correctly and enhancing overall usability. This update addresses critical issues that may have impacted workflow, enabling users to interact with the application seamlessly. The Android v17.2.0 release provides fixes for the application. ## Download the latest mobile app version {#nowsupport-android-v17-2-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowsupport-android-v17-2-0__xnx_lzn_1tb} {#nowsupport-android-v17-2-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Mobile Android PRB1718094 | The user is unable to type anything in response to an Agent | A 'typing' indication is shown indefinitely and the message box is hidden. | 1. Open VA chat. 2. Click Show me everything. 3. Click Connect to Agent and allow the agent to send a message. {#nowsupport-android-v17-2-0__ol_ob5_hgv_g1c} Observe that there is a 'typing' indication and the message box is hidden. | | Mobile Android PRB1716231 | Deep link error in the Google Play console | The web link '/deeplink' for Domain '.service-now.com' is flagged as 'Failed domain checks'. | | | Mobile Android PRB1724090 | Android splash screen icons are warped when no splash screen background color is passed in the manifest | | 1. Submit a private Android Mobile Publishing app with app icons and splash logos, but do not add a splash screen background color. 2. Load the Android app onto a device. {#nowsupport-android-v17-2-0__ol_cmc_rgv_g1c} Expected behavior: The splash screen icon should not be warped and the Android build should fall back to the ServiceNow splash background color. Actual behavior: The splash screen icon is warped. | | Mobile Android PRB1728684 | The Mobile UI rule 'On change' doesn't work | | 1. Create a mobile Mobile UI Rule and trigger it on change. 2. Make a couple of fields mandatory based on the condition and make 'Reverse if False' true. 3. Log in to the Agent App. 4. Navigate to the input form screen where the Mobile UI Rule was added. 5. Make changes to trigger the mobile UI rule. {#nowsupport-android-v17-2-0__ol_frs_vgv_g1c} Notice that the 'on change' mobile UI rule is not triggered. | | Mobile Android PRB1722445 | Internal links are opened in an external browser instead of in-app | | 1. Tap the chat icon on the bottom right. 2. Start a conversation. 3. Tap Show me everything. 4. Select Test emoji output topic. 5. Click the link. {#nowsupport-android-v17-2-0__ol_awt_xfv_g1c} Expected behavior: The link should open in a web view in the app because the URL is internal (same as the instance the user logged in to). Actual behavior: The link opens in an external browser. | | Mobile Android PRB1727934 | Attached KB article links in the Activity Stream do not open in Android Agent/NowMobile apps | | | | Mobile Android PRB1720676 | Uploading multiple attachments from different actions while offline fails | An error message displays saying that the publication has failed. | | [ ] {#nowsupport-android-v17-2-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements.