---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Onboarding for iOS v13.3.0

# Mobile Onboarding for iOS v13.3.0 {#ariaid-title1}

Release version: Mobile  
Updated January 13, 2022  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The iOS v13.3.0 release provides fixes for the
application.

## Download the latest mobile app version {#onboarding-ios-v13-3-0__qtx_chr_dsb}

To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-onboarding/id1472486882). Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial
post-download screen or the instance list screen.

## Fixed in this release {#onboarding-ios-v13-3-0__tbc_dhr_dsb}

{#onboarding-ios-v13-3-0__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile iOS (non-classic) PRB1531695 | Focus order of elements on the 'My Requests' page does not follow the visual order | When navigating the 'My Request' page of a record on the Now Mobile application using VoiceOver on iOS, the focus order of the content does not follow the visual order of the elements on the screen. | 1. Using Now Mobile for iOS, log in to an account that has submitted one or more requests. 2. Open a request and navigate to the 'Updates' tab. 3. Enable VoiceOver and navigate through the elements on the page.After navigating from the Take Photo option, the navigation moves back to the Add Comment element, then proceeds to the next section. {#onboarding-ios-v13-3-0__ol_zpb_cgw_trb} Expected behavior: The focus order of the elements on the page should follow the visual order. Actual behavior: The focus order navigates backwards after the Take Photo element. |
| Mobile iOS (non-classic) PRB1525757 | Surveys still appear under the 'Pending' tab after submitting them in iOS | Also, when users complete a questionnaire, the WBA response returns with a refreshed item as deleted. | 1. Log in to the Agent application. 2. Navigate to Field ServiceMy tasksOpen a Work Order task. 3. Click the top menu function and Select Questionnaire. Notice two tabs: 'Pending' and 'Completed'. 4. Select any record from the 'Pending' tab. 5. Complete the questionnaire and submit it. {#onboarding-ios-v13-3-0__ol_mqd_trp_dsb} Expected behavior: Once the survey is completed, it should not be displayed under the 'Pending' tab. Actual behavior: Completed surveys are still visible in the 'Pending' section and are removed only after you perform a manual refresh. |
| Mobile iOS (non-classic) PRB1548149 | When the glide.analytics property is false and users get a notification, they can't open it |   |   |
[ ]

{#onboarding-ios-v13-3-0__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.

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