--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - BlackBerry for iOS v19.5.0 # Mobile Agent - BlackBerry for iOS v19.5.0 {#ariaid-title1} Release version: Mobile Updated May 1, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - BlackBerry for iOS v19.5.0 The Mobile Agent - BlackBerry for iOS v19.5.0 release, updated on May 1, 2025, includes important fixes and improvements. Users can download the latest version from the Apple App Store and try a demo account post-download. Show full answer Show less ## Key Features * Bug Fixes: This release addresses several issues affecting the application's functionality. * Performance Enhancements: Improvements have been made to ensure smoother operation. ## Key Outcomes * Resolved HTML Rendering Issue: Genius results now correctly display hyperlinks rather than raw HTML tags. * Fixed Loading Loop: frED external links will load properly, preventing users from getting stuck. * Record Card Access: JSON record cards now open correctly after submitting requests through Virtual Agent. * Chat History Navigation: Users can scroll back in chat history without being automatically returned to the bottom of the screen upon new messages. * Update Choice Picker: Various styling issues with update pickers in Virtual Agent have been addressed. * Now Assist Completion: Submissions through Now Assist will complete successfully, resolving previous errors. * Additional Bug Fixes: Minor bugs have been addressed to enhance overall performance. The iOS v19.5.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-blackberry-ios-v19-5-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-blackberry-ios-v19-5-0__xnx_lzn_1tb} {#agent-blackberry-ios-v19-5-0__table_uw1_y14_31c__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Mobile iOS PRB1872661 | Genius result view does not render HTML | Genius results that include HTML are not rendered properly. Instead, the entirety of the text is shown, including HTML tags. | 1. Log in to the Agent app. 2. Navigate to the Home tab. 3. In the navigation search bar, type in 'Link for replacing my laptop'. {#agent-blackberry-ios-v19-5-0__ol_olt_gxt_dfc} Expected behavior: The genius result should contain a selectable hyperlink to the appropriate request. Actual behavior: The URL for what should be a hyperlink shows up inside an HTML tag (the raw HTML is shown rather than being rendered). | | Mobile iOS PRB1874645 | frED external links don't load properly for iOS Mobile users | The user gets stuck in a loading loop upon selecting a frED link. | | | Mobile iOS PRB1875859 | RecordCardNDS link does not work for mobile | When the user attempts to open a JSON record card after submitting a request on Virtual Agent (VA), an 'Error loading URL' screen appears. | 1. Log in to Now Mobile 19.5 or later. 2. Open VA and enter 'Request Miro'. 3. Follow the flow to submit a Miro request. 4. After submission, VA sends a JSON record card summarizing the request. 5. Select the card. {#agent-blackberry-ios-v19-5-0__ol_c23_zxt_dfc} Expected behavior: The record opens in a native screen. Actual behavior: An 'Error loading URL' screen appears. | | Mobile iOS PRB1865433 | When the user scrolls up/back in chat history, the screen automatically scrolls to the bottom of the page when a new message comes in | When a response comes through for an utterance, the 'New messages' button doesn't display. Instead, the screen is automatically scrolled to the bottom of the page. If the user scrolls up, auto-scroll-to-bottom should be disabled until they've either selected the scroll-to-bottom button or they've manually scrolled to the bottom. | 1. Create an admin user for testing. 2. Load NAVA. 3. Type in an utterance and send. 4. Before the response comes in, scroll up to view previous responses. {#agent-blackberry-ios-v19-5-0__ol_utt_dyt_dfc} Observe that when the user scrolls up/back in chat history, scroll moves to the bottom of the page when new message comes in. | | Mobile iOS PRB1874458 | Issues with update choice picker in Virtual Agent (VA) | Various styling issues appear. | | | Mobile iOS PRB1884160 | Now Assist requests are not completed upon submission | A request does not complete and a 'Problem on my side' error appears. | 1. Now Assist search for 'Order laptop'. 2. Order a development laptop. 3. Submit. {#agent-blackberry-ios-v19-5-0__ol_a3p_ryt_dfc} Expected behavior: The request should complete upon submission and provide an RITM number. Actual behavior: The request does not complete and a 'Problem on my side' error appears. | [ ] {#agent-blackberry-ios-v19-5-0__table_uw1_y14_31c} This version also includes other minor bug fixes and performance improvements.