--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile for Android v21.3.0 # Now Mobile for Android v21.3.0 {#ariaid-title1} Release version: Mobile Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile for Android v21.3.0 The Now Mobile for Android version 21.3.0 release focuses primarily on resolving key application issues and improving overall stability. This update addresses several critical bugs affecting offline synchronization, third-party deeplink handling, theming under Microsoft Intune MDM/MAM, universal link support in whitelabel apps, and SDK sample application stability when connected to WiFi without internet access. Show full answer Show less ServiceNow customers using the Android mobile app can download this latest version from the Google Play Store. A demo mode is also available for users to try the ServiceNow Agent app with a demo account upon installation or from the instance list. ## Key Fixes and Improvements * **Offline to Online Sync Stability:** Fixed an OutOfMemoryError and timeout during syncing large offline actions, ensuring queued actions sync successfully without causing app crashes or invalid post-crash states. * **Third-Party Deeplink Support:** Corrected behavior to ensure external browser redirection works when users select third-party URLs. * **Theming under Microsoft Intune MDM/MAM:** Resolved an issue where dialogs appeared dark-themed and unreadable in Dark mode, restoring proper light-themed dialogs for readability. * **Whitelabel App Universal Link Support:** Addressed the "Error link not supported" message shown when using universal links in whitelabel apps with custom app IDs. * **Now SDK Sample App Stability:** Fixed crashes occurring when the device is connected to WiFi without internet, improving app reliability during such network conditions. * **Miscellaneous:** Additional minor bug fixes and performance enhancements to optimize app behavior. ## Practical Benefits for ServiceNow Customers * Improved reliability and stability of the Now Mobile app during offline use and synchronization, especially for large workloads. * Better user experience with functional third-party links and correct UI theming under managed device policies. * Enhanced support for custom whitelabel applications using universal links, ensuring seamless navigation. * Greater robustness of mobile SDK sample apps in diverse network scenarios. * Overall smoother and more dependable mobile app performance, supporting field and remote workers effectively. The Android v21.3.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-android-v21-3-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-android-v21-3-0__xnx_lzn_1tb} {#nowmobile-android-v21-3-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB2004137 | OutOfMemoryError during offline to online sync | The app either times out after two minutes or crashes during sync with an OutOfMemoryError. | 1. Install Android Agent 21.1.0. 2. Enable Offline mode. 3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline. 4. Allow actions to queue locally for sync. 5. Switch back online to trigger /sync. 6. Observe behavior while processing a large sync response (tens of MB). Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state. Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM. | | Android Mobile PRB2009019 | A third party deeplink is not functioning in the Now Mobile app | The user is not redirected to the external browser when they select third-party URLs. | | | Android Mobile PRB2006299 | Dialogs do not theme correctly under Microsoft Intune MDM/MAM | The dialog is dark themed and unreadable. | 1. Set up any FSM instance with a work order task that has a Special Handling Note. 2. Set up Intune to work with Agent Intune app. 3. Change the device theme to Dark mode (not in-app theme). 4. Log in to Intune and instance on the Agent Intune app. 5. Ensure that the in-app theme (SettingsPreferencesThemeis Default). 6. Open the work order task in 1. Expected behavior: The dialog should be light themed and with the right colors. Actual behavior: The dialog is dark themed and unreadable. | | Android Mobile PRB2003717 | Whitelabel app with custom app ID will show 'Error link not supported' with a universal link | | | | Android Mobile PRB2004277 | Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload | | 1. Build and run now SDK sample application. 2. Log in. 3. Exit the application by swiping away from task switcher. 4. Disable internet access while keeping wifi on. 5. Open the app. Observe that the app crashes. | [ ] {#nowmobile-android-v21-3-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then