Mobile Classic Android v3.3

  • Release version: Mobile
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Mobile Classic Android v3.3

    The Mobile Classic Android v3.3 release focuses on resolving multiple issues to improve the stability and usability of the ServiceNow Android mobile app. This update addresses memory management, UI visibility, attachment handling, navigation consistency, and geolocation functionality. Customers are encouraged to download the latest version from the Google Play store to benefit from these fixes.

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    Additionally, ServiceNow has introduced several new mobile apps—including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support—that offer enhanced features and capabilities beyond Mobile Classic.

    Key Fixes and Improvements

    • Memory-related crashes on image display: The app previously consumed excessive memory when normalizing image rotation, leading to out-of-memory crashes. This issue has been addressed to improve app stability.
    • Unreadable buttons in light themes: The 'Logout' and 'Switch Instance' buttons were invisible in white or light-colored themes due to default white text. A solution involves creating a custom mobile UI theme with a white navigation bar and updating the system property to apply this theme, restoring button visibility.
    • Attachment screen display: An intermediate attachment view was incorrectly shown before loading detailed record forms. This behavior has been fixed for smoother record access.
    • App crashes on internal URL downloads: Crashes occurring when the webview attempted downloads from internal URLs have been resolved.
    • Geolocation histories not updating: Geolocation history records were not generated for assigned Work Order Tasks opened in the Android app. This issue has been fixed to ensure accurate tracking.
    • Navigator search crashes and text visibility: Rare crashes when showing the navigator search screen have been resolved. Additionally, search bar text now displays correctly in white navigation bar themes by customizing the mobile theme color.
    • Back button behavior inconsistency: The Android app's back button previously navigated users from an activity stream back to the list rather than staying on the current record, differing from iOS behavior. This inconsistency has been addressed.
    • Reference search magnifying glass issue: The magnifying glass icon disappeared in reference searches for reference fields. This UI problem has been fixed.

    Practical Guidance for Customers

    • To apply the latest fixes, update Mobile Classic Android to version 3.3 via the Google Play store.
    • Consider evaluating the new ServiceNow mobile apps for enhanced functionality and improved user experience.
    • For UI visibility issues in light themes, create and apply a custom mobile UI theme with a white navigation bar color as described, ensuring button text is readable.
    • Verify geolocation tracking and navigator search functionality after updating to confirm fixes are effective.
    • Note the improved back button behavior for consistency with iOS navigation patterns to reduce user confusion.

    The Mobile Classic Android v3.3 release provides problem fixes.

    Download the latest Mobile Classic version

    To download the latest release, visit the Google Play store.

    Important:
    There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

    Fixed in this release

    Problem category Short description Description Steps to reproduce

    Mobile

    PRB1151920

    		 Displaying images can lead to memory-related crashes The Android app uses a lot of memory to try to normalize image rotation, which can lead to out-of-memory app crashes.

    Mobile

    PRB1153065

    		 Text of the 'Logout' and 'Switch Instance' buttons are not visible in light-colored themes There is not an option to change the text color from the default white. White or light-colored themes make the buttons unreadable.
    1. Create a new mobile UI theme (sys_ui_mobile_theme record).
    2. Change the Navigation bar color value to white (#FFFFFF).
    3. Change the glide.ui.m.mobile_theme property value to the sys_id of the record created you created in step 1.
    4. Open the instance in the Android app.
    5. Click the user icon in the upper right corner.

    In the 'Session Info' box, the 'Logout' and 'Switch Instance' buttons are no longer readable.

    Mobile

    PRB1153066

    		 Android form screen shows "add attachment" While opening the detailed record view, an intermediate attachment view is popping up before the form loads.

    Mobile

    PRB1161523

    		 App can crash if the webview attempts to download from an internal URL

    Mobile

    PRB1166703

    		 Geolocation histories do not get updated
    1. Navigate to Field Services > Work Order > Create New.
    2. Create a work order and click Save.
    3. To create the work order task, click Ready for Qualification.
    4. Open the work order task.
    5. Assign the WOT.
    6. Open the Android mobile app and sign in as the assigned user for the WOT.
    7. Navigate to WO Tasks Assigned to me.
    8. Open the WOT.
    9. Click the three dots to display the menu.
    10. Accept the WOT.
    11. Using the desktop version, go to Geolocation Histories.

    Notice there are no new records being generated.

    Mobile

    PRB1186524

    		 Crash when showing the navigator search screen When showing the navigator search, the Android app can crash in rare situations.

    Mobile

    PRB1189164

    		 Change the search bar text color in the navigator A white navigation bar theme hides the search view text.
    1. Set the mobile theme navigation bar's color to white (#FFFFFF).
    2. Open the navigator.
    3. Press the search button.
    4. Start typing.

    The text is not visible.

    Mobile

    PRB1192897

    		 Back button behavior in Android native mobile app is inconsistent with iOS behavior When an Android user navigates from a list to a record to an activity stream, clicking the back button sends the user back to the list instead of the current record.
    1. Navigate to any list (e.g. incident).
    2. Open an incident.
    3. Click Activity stream.
    4. Click the app's back button.

    The user is redirected to the list instead of the current record.

    Mobile

    PRB1193132

    		 For reference search, magnifying glass disappears Reference search does not work for reference fields. The magnifying glass disappears.