ServiceNow Onboarding - Intune for Android v11.0.0

  • Release version: Mobile
  • Updated October 22, 2020
  • 2 minutes to read
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    Summary of ServiceNow Onboarding - Intune for Android v11.0.0

    The Android v11.0.0 release of the ServiceNow Onboarding - Intune app includes important fixes and updates aimed at enhancing user experience and addressing specific issues encountered in previous versions. Customers are encouraged to download the latest version via the Google Play store and can explore the app using a demo account.

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    Key Features

    • Bug Fixes: This release addresses multiple issues, including:
      • Signature capture loss upon screen orientation change.
      • Incorrect display of decimal fields for long numbers in mobile actions.
      • Failure to redirect to the SSO login page after session timeout.
      • HTML tags in the Activity Stream being displayed as plain text instead of clickable links.
    • Design Enhancements: Updated designs for Activity Stream screens improve usability.
    • Improved Functionality: Enhanced pull-to-refresh experience, Dismiss button for message banners, and added Debug mode.

    Key Outcomes

    As a result of this update, users can expect a more reliable and effective onboarding experience on Android devices, with resolution for critical bugs, improved interface design, and enhanced app performance. Customers should ensure to configure their instances correctly to take full advantage of these new features and fixes.

    The Android v11.0.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Onboarding - Intune app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android (non-classic)

    PRB1421354

    		 The signature is not captured after rotating the orientation of the screen
    1. In the app, navigate to the My task tab.
    2. Open any task, and move the task from any state to 'Close complete' by clicking Close Complete.
    3. Click the Signature field to enter the signature.
    4. Try changing the screen orientation without clicking anything.

    Notice that the signature just entered disappears after changing the screen orientation.

    Mobile Android (non-classic)

    PRB1424495

    		 The decimal field displays incorrectly on the mobile action function on Android devices Users are unable to update decimal fields for numbers greater than 7 digits using the mobile action. Long numbers don't appear correctly in the UI parameter in the mobile app. For example, if the value is 1,375,316,476, it shows as 1.375316476E9. Also, the app stops working when trying to edit the value.

    Mobile Android (non-classic)

    PRB1431702

    		 The instance is not redirecting to the SSO login page after the session timeout on Android devices The SSO redirection is not working on Android devices after the session timeout. After the session times out, the local login page appears on the screen and it is not redirecting to the SSO login page. Users don't have an option to enter the SSO credentials unless they log out from the app completely.
    1. Install the ITSM Mobile plugin.
    2. Create an applet URL with the URL pointing to /sp.
    3. Configure a new navigation tab for the mobile app.
    4. Configure an ALP for the navigation tab with the applet URL created in Step 2.
    5. Make sure that the navigation tab created in Step 3 is the first tab on the mobile app.
    6. Configure SSO for the instance.
    7. Set the session timeout property glide.ui.session_timeout to 3 minutes.
    8. On the mobile app, log in to the instance using the SSO credentials with an Android device.

      The Service Portal page loads (/sp URL is configured for the ALP).

    9. Wait for 3 minutes as the session timeout property glide.ui.session _timeout is set to 3 minutes.
    10. Click Knowledge Base or Request Something.

    Expected behavior: The page should redirect to the SSO login page.

    Actual behavior: The page redirects to SP local login page and is not redirecting to the SSO login page. It loops through the SP login page.

    Mobile Android (non-classic)

    PRB1434387

    		 Field changes in the Activity Stream that include HTML tags are displayed in plain text Field changes in the Activity Stream that include HTML tags are displayed in plain text. This is inconsistent with the Activity Stream in Desktop UI.
    1. In Desktop UI, open any incident and set the 'Resolution Notes' to the following: 
      [code]<a href='http://www.servicenow.com/support/contact-support.html'>
                      http://www.servicenow.com/support/contact-support.html</a>[/code]
    2. View the incident in the mobile app and check the Activity tab.

    Notice that in Desktop UI, you will see a clickable hyperlink, but in the mobile app, the HTML is displayed as plain text.
    This version also contains the following updates:
    • Updated designs for Activity Stream screens.
    • Enhanced pull to refresh applet launcher experience by having the clients receive all the latest metadata and allowing to always receive the latest without having to re-login.
    • Added the Dismiss button to message banners.
    • Added the Debug mode.
    • Other performance improvements and minor bug fixes.