ServiceNow Onboarding - Intune for iOS v11.5.0

  • Release version: Mobile
  • Updated March 10, 2021
  • 2 minutes to read
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    Summary of ServiceNow Onboarding - Intune for iOS v11.5.0

    The iOS v11.5.0 release includes crucial fixes and enhancements for the ServiceNow Mobile Onboarding app, aimed at improving user experience. Customers can download the latest version from the Apple App Store and try a demo using a demo account available after the initial download.

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    Key Features

    • Bug Fixes: Addresses several issues affecting app functionality and user experience.
    • Dynamic Text Support: Enhanced compatibility with large text settings for Virtual Agent chats, though some elements may not fully respect these settings.
    • URL Encoding Behavior: Fixes issues with URL buttons that encounter special characters, ensuring proper navigation across iOS and Android devices.
    • Clickable Links in Activity Stream: Resolves a problem where links in the Activity Stream were not functioning correctly.
    • 'See All' Functionality: Addresses issues with the 'See All' link in horizontal item streams, enhancing interactivity.

    Key Outcomes

    By upgrading to v11.5.0, ServiceNow customers can expect improved app performance, better handling of dynamic content, and enhanced user interface functionality. These updates ensure a smoother onboarding experience, allowing users to engage more effectively with the Mobile Onboarding app.

    The iOS v11.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1417589

    		 Decimal type field issue in the Now Agent app The value of the decimal type field is not set properly when users set it in the Now Agent mobile app.

    Mobile iOS (non-classic)

    PRB1451083

    		 For Virtual Agent on mobile clients, 'Show Me Everything' and 'Topics/Options' do not support dynamic text font
    1. Navigate to Settings > Accessibility > Display & Text Size > Larger Text and select a large font.

      Notice that the screen refreshes to the new default large text size.

    2. Open 'Mobile Release'.
    3. Start a Virtual Agent chat.

      Notice that the chat respects the large text settings.

    4. Select Show Me Everything.

    Notice that the button and the list do not respect the settings.

    Mobile iOS (non-classic)

    PRB1454258

    		 URL button type URL encoding behavior differences between IOS and Android with dynamic values When setting up URL type actions to navigate to a webpage, it breaks if it passed a non-encoded special character for the dynamic field for Android. This works in iOS, but will be cut off at the special character. When the character is encoded, it works for Android.
    1. Open a Paris instance.
    2. Create an action function that makes use of a field on the form applet.
    3. For the field you are referencing, make sure to have a special character in it like '#' when testing in the form applet.

      For example, 'Activate Network Monitoring # Service' is the short_description value for the record.

    4. Test the action on Android.

      Notice that the page is blank when clicked.

    5. Test the action on iOS.

      Notice that the page loads with results, but the search text is cut off at the special character.

    6. Navigate back to the instance and replace it with the encoded version of that field.

      For example, add a calculated field 'u_short_description_encoded' to return that value and replace 'short_description' in the action function URL.

    7. Test the action on Android and see that it works as expected.

      Results load, and the special character is displayed in the search box.

    8. Test the action on iOS.

    Notice that it works as expected, but the special character does not load in the search box.

    Mobile iOS (non-classic)

    PRB1455780

    		 iOS Activity Stream links in field change items are not clickable
    1. In the desktop UI, open any incident and set the 'Resolution Notes'.
    2. View the incident in the mobile app and check the 'Activity Stream' tab.
    3. Select the link.

    Expected behavior: A screen is opened in a web view to view the link.

    Actual behavior: Nothing occurs.

    Mobile iOS (non-classic)

    PRB1460465

    		 The 'See All' option does not function for some horizontal item streams if a media section is present The 'See All' link does not work for some horizontal item sections in the Now Mobile app. The link is active for a few seconds, but if the page sits for 5 seconds, the links no longer work. The link works if the section contains no items.

    This version also includes other minor bug fixes and performance improvements.