--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - BlackBerry for iOS v19.3.1 # Mobile Agent - BlackBerry for iOS v19.3.1 {#ariaid-title1} Release version: Mobile Updated March 11, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - BlackBerry for iOS v19.3.1 The Mobile Agent for BlackBerry iOS v19.3.1, released on March 11, 2025, includes important fixes and improvements to enhance user experience. Customers can download the latest version from the Apple App Store and can utilize a demo account to explore the app's features post-download. Show full answer Show less ## Key Features * **Bug Fixes:** This release addresses several identified issues, improving functionality and reliability. * **Demo Access:** Users can initiate a demo to familiarize themselves with the Mobile Agent features. ## Key Outcomes With this update, users can expect: * Correct labeling of messages sent by the Virtual Agent, ensuring consistency with configured names. * Resolved issues with opening external URLs via push notifications, enhancing navigation. * Improved screen updates during navigation in the Now Mobile App, contributing to a smoother user experience. * Fixes for rendering errors in the ItemView during desk bookings, preventing confusion with selected space tiles. * Remediation of authentication errors that may occur during login, enhancing access reliability. * Functionality improvements related to external hyperlinks returned by the Virtual Agent, facilitating smoother interactions. * Resolved issues with push notifications not opening the correct destination screen, enhancing user navigation. This version also includes minor bug fixes and performance enhancements for a more robust application experience. The iOS v19.3.1 release provides fixes for the application. ## Download the latest mobile app version {#agent-blackberry-ios-v19-3-1__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-blackberry-ios-v19-3-1__xnx_lzn_1tb} {#agent-blackberry-ios-v19-3-1__table_uw1_y14_31c__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Mobile iOS PRB1843809 | Messages sent by Virtual Agent are not labeled correctly | Admins can configure a name of their choosing for the Virtual Agent. Messages from the Virtual Agent should be sent by the configured name. Instead, they are sent by 'Virtual Agent'. | | | Mobile iOS PRB1849703 | External URLs can't be opened via push notification | When the user selects a push notification that contains an external URL, they observe an error instead of being navigated to the URL. | | | Mobile iOS PRB1844219 | The Now Mobile App screen does not update when navigating multiple web screen segments | The Now Mobile Screen segment does not update to the user's selection when navigating between web browser screens in a record screen. | | | Mobile iOS PRB1854874 | ItemView is rendered incorrectly if ViewGroup has a background image with an empty URL | When booking a desk, a selected space tile is grayed out when selected in map view. | 1. Log in to Now Mobile. 2. Select Make a reservationDesk bookingBrowse all. 3. Select a building and floor. 4. Select a space on the map. {#agent-blackberry-ios-v19-3-1__ol_g4r_jll_m2c} Expected behavior: The tile shows details of the space selected. Actual behavior: Notice that the space tile is grayed out when selected. | | Mobile iOS PRB1855927 | Authentication errors appear upon logging in to mobile app | The user observes 'No Data Available' and 'Agent.AuthenticationError Error 3'. | 1. Log in to the app. 2. Clear the authentication tokens in Settings to force token errors. {#agent-blackberry-ios-v19-3-1__ol_pgx_pll_m2c} Observe the authentication errors on ALPs. | | Mobile iOS PRB1847104 | An error appears when the user selects an external hyperlink returned by Virtual Agent (VA) | The user must navigate back from the error screen to access the chat. | Prerequisite: Virtual Agent is configured for the Now Mobile app and a topic that returns an external hyperlink. 1. Log in to the Now Mobile app 2. Navigate to the launcher tab/screen where the bot is configured. 3. Start a conversation with the bot. 4. When prompted, select the option to call the topic returning hyperlink. 5. Select the hyperlink. 6. Return to the app. {#agent-blackberry-ios-v19-3-1__ol_nl3_tll_m2c} Expected behavior: The user lands on the Virtual Agent chat screen. Actual behavior: The user observes a screen with the error 'Frame load interrupted'. | | Mobile iOS PRB1863121 | A push notification with universal links doesn't open the destination screen | When a push notification with an internal link is selected, the screen is not opened. | | [ ] {#agent-blackberry-ios-v19-3-1__table_uw1_y14_31c} This version also includes other minor bug fixes and performance improvements. *[\>]: and then