---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Onboarding Android v9.0

# Mobile Onboarding Android
v9.0 {#ariaid-title1}

Release version: Mobile  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Android v9.0 release provides fixes for the application.

## Download the latest Mobile Onboarding version {#onboarding-android-v9-0__section_nwb_tms_nsb}

To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.onboarding). Users can launch a demo to try
the Mobile Onboarding app. You can use a demo account from the initial
post-download screen or the instance list screen.

## Fixed in this release {#onboarding-android-v9-0__section_qbw_2jr_2jb}

{#onboarding-android-v9-0__table_rbw_2jr_2jb__entry__3}

| Problem | Short description | Description |
|-|-|-|
| Mobile PRB1356288 | The message that is displayed when no favorite applications are present is inconsistent | On Android, it shows 'No Applications defined. Contact you administrator'. On iOS, it shows 'Please select favorite applications'. |
| Mobile PRB1358397 | No indication when the session times out | Whenever a session timeout happens, the app should show a popup 'Session timeout message' and prompt the user to click 'OK'. Then, users should be redirected to the login page. |
| Mobile PRB1355879 | Issues occur when trying to add a work note to Activity Stream in a non-English instance | When adding additional comments/work notes to the activity stream, the agent application stops working on an update. |
| Mobile PRB1357273 | When using Connect Applet, keyboard covers/hides "Message box" on the app |   |
| Mobile PRB1360484 | URL screen 'Open In External Browser' opens the site within the app instead of an external browser |   |
| Mobile PRB1355300 | When opening the new record, a message appears "This record is not available" |   |
| Mobile PRB1355298 | Large offline data download causes stability issues |   |
[ ]

{#onboarding-android-v9-0__table_rbw_2jr_2jb}