--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - Intune for Android v21.3.0 # Mobile Agent - Intune for Android v21.3.0 {#ariaid-title1} Release version: Mobile Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - Intune for Android v21.3.0 The Mobile Agent - Intune for Android v21.3.0 release focuses on improving application stability and functionality by addressing several critical bugs. This update enhances the user experience, particularly for those using offline mode, third-party deep links, and Microsoft Intune MDM/MAM integrations. Show full answer Show less ## Key Fixes and Improvements * **Offline to Online Sync Stability:** Resolved an OutOfMemoryError that caused crashes or timeouts during sync of large offline action queues. This fix ensures offline actions sync successfully without app crashes or duplicate data processing, maintaining a stable post-sync state. * **Third-Party Deep Link Handling:** Fixed an issue where selecting third-party URLs in the app did not redirect users to external browsers, restoring proper deep link functionality. * **Dialog Theming with Intune MDM/MAM:** Corrected dark mode theming issues for dialogs under Microsoft Intune management, ensuring dialogs display with appropriate light theming and remain readable. * **Universal Link Support in Whitelabel Apps:** Addressed an error that occurred when using universal links with custom app IDs in whitelabel versions. * **Now SDK Sample Application Stability:** Fixed crashes experienced when the device is connected to WiFi without internet access, improving robustness of SDK-based apps. * **Additional Minor Fixes:** Various other minor bug fixes and performance enhancements to improve overall app reliability. ## Practical Benefits for ServiceNow Customers * Improved offline work order task management with reliable syncing, critical for field service operations. * Seamless navigation via third-party links enhances workflow integration and user productivity. * Consistent and readable UI dialogs under Intune management support better user experience in enterprise environments. * Enhanced app stability reduces unexpected crashes, ensuring uninterrupted access to ServiceNow capabilities. * Easy access to the latest improvements by downloading this version from the Google Play Store or trying the demo with a demo account. The Android v21.3.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-intune-android-v21-3-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-intune-android-v21-3-0__xnx_lzn_1tb} {#agent-intune-android-v21-3-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB2004137 | OutOfMemoryError during offline to online sync | The app either times out after two minutes or crashes during sync with an OutOfMemoryError. | 1. Install Android Agent 21.1.0. 2. Enable Offline mode. 3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline. 4. Allow actions to queue locally for sync. 5. Switch back online to trigger /sync. 6. Observe behavior while processing a large sync response (tens of MB). Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state. Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM. | | Android Mobile PRB2009019 | A third party deeplink is not functioning in the Now Mobile app | The user is not redirected to the external browser when they select third-party URLs. | | | Android Mobile PRB2006299 | Dialogs do not theme correctly under Microsoft Intune MDM/MAM | The dialog is dark themed and unreadable. | 1. Set up any FSM instance with a work order task that has a Special Handling Note. 2. Set up Intune to work with Agent Intune app. 3. Change the device theme to Dark mode (not in-app theme). 4. Log in to Intune and instance on the Agent Intune app. 5. Ensure that the in-app theme (SettingsPreferencesThemeis Default). 6. Open the work order task in 1. Expected behavior: The dialog should be light themed and with the right colors. Actual behavior: The dialog is dark themed and unreadable. | | Android Mobile PRB2003717 | Whitelabel app with custom app ID will show 'Error link not supported' with a universal link | | | | Android Mobile PRB2004277 | Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload | | 1. Build and run now SDK sample application. 2. Log in. 3. Exit the application by swiping away from task switcher. 4. Disable internet access while keeping wifi on. 5. Open the app. Observe that the app crashes. | [ ] {#agent-intune-android-v21-3-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then