ServiceNow Onboarding - Intune for iOS v11.3.1

  • Release version: Mobile
  • Updated January 25, 2021
  • 3 minutes to read
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    Summary of ServiceNow Onboarding - Intune for iOS v11.3.1

    The iOS v11.3.1 release of ServiceNow Onboarding - Intune addresses various application issues and introduces performance improvements. Users can download the updated mobile app from the Apple App Store and can access a demo version post-download.

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    Key Features

    • Bug Fixes: This release resolves multiple issues affecting app functionality, including:
      • Notification section's 'Clear All' function (PRB1449993)
      • App crashing on launch (PRB1459475)
      • Dependent field issues with choice selections (PRB1416381)
      • 'User Not Authenticated' error during navigation (PRB1454492)
      • Improper clearing of the 'Assigned to' field (PRB1454452)
      • Text alignment issues while scrolling (PRB1453396)
      • Duplicate notification records for assigned incidents (PRB1452364)
      • Image upload issues in Virtual Agent due to system properties (PRB1451090)
      • Input issues for Kanji Japanese characters (PRB1448917)
      • Lack of auto-correct features (PRB1444878)
      • Unclickable dashboard previews until fully loaded (PRB1420536)
      • Issues with Korean character input (PRB1456900)
      • Integration of Intune SDK v12.9.0 for enhanced accessibility and UI fixes (PRB1443695)

    Key Outcomes

    This release ensures a smoother user experience with critical bug resolutions and performance enhancements, ultimately allowing ServiceNow customers to utilize the Onboarding - Intune application more effectively. Users can expect improved functionality and reduced errors in mobile operations following the update. For specific error messages and detailed troubleshooting, customers are encouraged to refer to the mentioned problem reports and their descriptions.

    The iOS v11.3.1 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the ServiceNow Onboarding - Intune app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1449993

    		 Issue with the 'Clear All' function within the Notification section

    Mobile iOS (non-classic)

    PRB1459475

    		 The app crashes when launching

    Mobile iOS (non-classic)

    PRB1416381

    		 Dependency field issue with choices The dependent field is not clearing out if the choice is changed when the action item type is set to 'Script'.

    Mobile iOS (non-classic)

    PRB1454492

    KB0868589

    		The error 'User Not Authenticated' appears when navigating in the app Users are getting the following error when navigating in the app: "error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure". Refer to the listed KB article for details.

    Mobile iOS (non-classic)

    PRB1454452

    		 The 'Assigned to' field is not cleared out after the 'Assignment group' field is changed

    Mobile iOS (non-classic)

    PRB1453396

    		 When scrolling down on the list, the text jumps to the right of the screen

    Mobile iOS (non-classic)

    PRB1452364

    		 The notification records under the 'Notifications' screen are displayed twice for the assigned incident when users upgrade the app
    1. Install an older version of the mobile app and log in as the ITIL user.
    2. On the platform, search for Incident in the Filter Navigator.
    3. Select All, and then assign 1 or 2 incidents to the ITIL user and wait for the push notification to be received on the device.
      Note:
      Do not tap to open these notifications, else the issue cannot be reproduced. Also make sure this notification is received while the app is in the background.
    4. Upgrade the app to the latest release version.
    5. Open the app to navigate to the Notifications screen and verify that there should be a single record for each incident assigned.

    Notice that there are 2 entries for each assigned incident.

    Mobile iOS (non-classic)

    PRB1451090

    		 The system property glide. security.csrf_previous.allow needs to be set to 'True' in order to upload images in VA
    1. In the instance, start a new Virtual Agent chat.
    2. Select the topic 'ACME File Upload' and select 'Take a picture'.

      Notice that the image will be stuck at 'uploading...'.

    Expected behavior: When the system property glide. security.csrf_previous.allow is 'False', Virtual Agent should still be allowed to upload images.

    Actual behavior: When the system property glide. security.csrf_previous.allow is 'False', the image will be stuck at 'uploading...' when uploading the image in VA.

    Mobile iOS (non-classic)

    PRB1448917

    		 Can't input Kanji Japanese characters in comments on iOS devices
    1. Add the Japanese language to the keyboard on an iOS device.
    2. Log in to the instance on the mobile app.
    3. Open any incident record.
    4. Try to add comments by changing the keyboard to Kanji Japanese language.
    5. Try typing 'sa-basaikidou' for example.

    Expected behavior: As users type 'sa-basaikidou', the characters should get auto translated to Kanji Japanese language.

    Actual behavior: The characters are not translated to Kanji Japanese language.

    Mobile iOS (non-classic)

    PRB1444878

    		 The iOS mobile app does not have auto-correct
    1. Navigate to the mobile app on iOS.
    2. Open an incident through any applet.
    3. Open the Add comment function from the top three-dot menu.

    Notice that typing the work note and additional comments does not prompt the suggestions.

    Mobile iOS (non-classic)

    PRB1420536

    		 The dashboard preview is not clickable until the chart screen is loaded

    Mobile iOS (non-classic)

    PRB1456900

    		 The last Korean character is broken on mobile apps

    Type the content in Korean and submit.

    Notice that the last consonant or vowel entered is separated from the previous character.

    Note:
    It appears that the issue occurs when you type and there is no space after the text.

    Mobile iOS (non-classic)

    PRB1443695

    		 Uptake Intune SDK v12.9.0
    This version also contains fixes for several accessibility-related issues and UI issues with iOS 14, as well as other performance improvements and minor bug fixes.
    Note:
    This version is compatible with Quebec Early Availability instances.