Mobile Onboarding for Android v12.5.0

  • Release version: Mobile
  • Updated September 16, 2021
  • 2 minutes to read
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    Summary of Mobile Onboarding for Android v12.5.0

    The Android v12.5.0 release of the Mobile Onboarding app, updated on September 16, 2021, addresses various application issues and includes performance enhancements. Customers can download the latest version from the Google Play store and explore a demo of the app using a demo account.

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    Key Features

    • Multiple bug fixes related to the Android (non-classic) platform, enhancing user experience and app functionality.
    • Performance improvements to ensure smoother operation of the app.
    • Availability of a demo account for users to try the app features post-download.

    Key Outcomes

    This release resolves several critical issues:

    • Ensures multi-scan fields function correctly for agents.
    • Addresses visibility problems of support options within the app.
    • Applies the 'Client' theme correctly for chat and Virtual Agent.
    • Fixes Talkback announcements for accessibility features.
    • Improves the functionality of deep links to the PIN screen.
    • Enhances notification category loading performance.
    • Corrects instances of blank screens when accessing asset information.
    • Standardizes icon text color to improve consistency across platforms.

    Overall, this update aims to enhance the usability and reliability of the Mobile Onboarding app for Android users, ensuring a better onboarding experience.

    The Android v12.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android (non-classic)

    PRB1517109

    		 Multi-scan fields do not work as expected for Android Agent and Now Mobile apps Agents who have upgraded on an Android observe issues with scan fields. Scan fields do not pick up the scan result number.

    Mobile Android (non-classic)

    PRB1509940

    		 Not able to hide or remove the 'Contact Live Agent' option in the mobile app Users do not see 'Call Support' or 'Send Email to Customer Support'. However, they still see the 'No Chat Agents Currently Available' option in iOS. On Android devices, they still see all these three options. In a browser, users do not see any options.

    Mobile Android (non-classic)

    PRB1511720

    		 The 'Client' theme does not apply for the chat or Virtual Agent in the Android mobile app Users observe that the unmodified default color is applied to the header of the chat screen.

    Mobile Android (non-classic)

    PRB1507016

    		 Talkback does not announce the role and disabled state for the Clear filter control
    1. Enable Talkbalk and open the app.

      The login screen appears.

    2. Navigate to the 'My incident' control and activate it.

      The 'My incident' screen appears.

    3. Navigate to the Filter button.

      The 'Filter' screen appears.

    4. Complete the fields and navigate to the Clear filter button with a swipe gesture.

    Observe whether Talkback announces the role and disabled state for the Clear filter control.

    Mobile Android (non-classic)

    PRB1512092

    		 The PIN screen switches back and forth between the original external app and the PIN screen when using a deep link After clicking the deep link from an external application, it opens the PIN screen. However, sometimes it automatically closes before users can enter the PIN. On some occasions, when users enter the PIN successfully, it closes the app, and the previous external app where the link was clicked is reopened instead of the ServiceNow application.
    1. Open an instance and generate a deep link for mobile.
    2. Set up the Now Mobile or Agent apps with a security PIN required.
    3. Close the app on a mobile device.
    4. Click the link generated in step 1.

    Expected behavior: The PIN screen opens, and you can enter the PIN and navigate to the applet.

    Actual behavior: The PIN screen appears, but closes quickly and the ServiceNow app does not load.

    Mobile Android (non-classic)

    PRB1514049

    		 Notification categories sometimes fail to load due to too many concurrent API requests
    1. Navigate to settings.
    2. Open the 'Notifications' setting.

    Observe that sometimes the categories fail to load and display.

    Mobile Android (non-classic)

    PRB1516586

    		 An empty screen is displayed when only invisible parameters exist
    1. Log in to the Agent Mobile app.
    2. Click Asset Lookup.
    3. Complete 'ddtest' as an asset tag.
    4. Select an asset from the list.
    5. Click the three dots to open 'Assign to user'.

    Expected behavior: It should display the list.

    Actual behavior: A blank screen is visible in Android.

    Mobile Android (non-classic)

    PRB1517957

    		 The icon text color should be a hard-coded hex value In the 'Icon' section, the icon text color is based on the brand color, which causes a difference between iOS and Android apps.

    This version also includes other minor bug fixes and performance improvements.