Now Mobile - Intune for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Now Mobile - Intune for Android v21.3.0

    The Now Mobile - Intune for Android v21.3.0 release focuses on resolving key application issues and enhancing stability. This update addresses critical bugs related to offline syncing, third-party deeplink functionality, theming inconsistencies under Microsoft Intune, and app crashes under specific network conditions. It also delivers minor bug fixes and performance improvements to ensure a smoother user experience.

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    Key Fixes and Improvements

    • Offline to Online Sync Stability: Resolved an OutOfMemoryError causing app crashes or timeouts during syncing of large offline action payloads. Users can now reliably sync extensive work order tasks without crashes or data duplication, avoiding invalid post-crash states.
    • Third-Party Deeplink Support: Fixed an issue where external URLs were not opening in the browser from the Now Mobile app, restoring expected redirection behavior.
    • Theming Under Intune MDM/MAM: Corrected dark theme dialog rendering issues when using Microsoft Intune device management, ensuring dialogs remain readable and visually aligned with the expected light theme.
    • Universal Link Handling in Whitelabel Apps: Addressed errors related to unsupported universal links when using custom app IDs in whitelabel versions of the app.
    • Now SDK Sample App Stability: Fixed crashes occurring when the device is connected to WiFi without internet access, improving robustness when network connectivity is partial or disrupted.

    Practical Benefits for ServiceNow Customers

    • Improved reliability of offline work execution and synchronization, critical for field service and mobile workforce scenarios.
    • Restored seamless integration with external resources through proper deeplink handling.
    • Enhanced user interface consistency under device management policies, important for enterprises using Microsoft Intune.
    • Greater stability when using whitelabel apps and the Now SDK, supporting customization and development efforts.
    • Availability of the latest version through Google Play Store with an option to try a demo account for evaluation.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.