Mobile Agent - Intune for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Mobile Agent - Intune for Android v21.3.0

    The Mobile Agent - Intune for Android v21.3.0 release focuses on improving application stability and usability by addressing several critical issues. This update includes fixes for memory management during offline-to-online synchronization, theming inconsistencies under Microsoft Intune, and deep link functionality. It also resolves crashes related to network connectivity scenarios and enhances overall performance.

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    Key Fixes and Improvements

    • Offline Sync Stability: Resolved an OutOfMemoryError that occurred during offline-to-online sync with large payloads, preventing app crashes and timeouts. Offline actions now sync reliably without duplicating large data in memory.
    • Third-Party Deep Link Functionality: Fixed an issue where external URLs were not opening in the browser from the Now Mobile app, ensuring proper redirection for external links.
    • Theming under Microsoft Intune: Corrected dark mode theming problems where dialogs appeared unreadable by enforcing a light theme for dialogs within the Agent Intune app when device dark mode is enabled.
    • Universal Link Support for Custom App IDs: Addressed errors in whitelabel apps with custom IDs that previously showed 'Error link not supported' when opening universal links.
    • Crash Prevention on Network Issues: Fixed crashes in the Now SDK Sample Application when the device is connected to WiFi without internet, improving app resilience in limited connectivity situations.
    • Miscellaneous: Additional minor bug fixes and performance enhancements improve overall app reliability and user experience.

    Practical Impact for ServiceNow Customers

    By upgrading to this version, customers leveraging the Mobile Agent app on Android with Intune management can expect a more stable and reliable mobile experience, especially in offline and network-constrained environments. The fixes to theming and link handling improve usability and integration with external systems. These updates help ensure mobile workflows such as work order management and task handling run smoothly without interruptions or crashes, supporting efficient field service operations and agent productivity.

    Next Steps

    • Download the latest Mobile Agent - Intune app version from the Google Play Store.
    • Test offline sync functionality in your environment with large work order tasks to confirm stability improvements.
    • Validate theming and deep link behavior, especially if your deployment uses Microsoft Intune or custom app IDs.
    • Encourage users to update to prevent crashes related to network connectivity issues.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.