Mobile Agent - BlackBerry for iOS v21.4.0

  • Release version: Mobile
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for iOS v21.4.0

    The Mobile Agent - BlackBerry for iOS version 21.4.0 release focuses on addressing several application issues to enhance stability, usability, and performance for ServiceNow users accessing the platform via iOS devices. This includes bug fixes related to crashes, user mention functionality, search behavior, navigation focus, and icon display.

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    Customers can download the latest app version from the Apple App Store and can try the Mobile Agent using a demo account available immediately after installation.

    Key Fixes and Improvements

    • Crash Fix: Resolved a crash issue related to Firebase in CalendarStore to improve app stability.
    • Japanese User Mentions: Fixed the issue where users could not be mentioned using the Japanese Romaji keyboard in the Activity Stream. Now, typing '@' with Japanese input correctly displays user suggestions.
    • Smart Routing of Links: Addressed a problem where List, Form, and Knowledge Base links were not correctly routed to the appropriate mobile apps.
    • Search Results Handling: Corrected the behavior where searching for keywords with no matching results showed a blank page on iOS. The app now displays a clear 'No results found' message, aligning with the Android experience.
    • Focus Behavior on Location Selection: Improved focus consistency when selecting location cards in Location audits, ensuring the focus starts at the top of the page for better navigation.
    • Icon Display: Fixed the incorrect rendering of the Question Circle icon on iOS mobile tabs, ensuring the configured icon displays properly.

    Additional Notes

    This release includes other minor bug fixes and performance enhancements to improve overall user experience on iOS devices.

    ServiceNow customers using Mobile Agent on iOS are encouraged to update to this version to benefit from these improvements and ensure smoother mobile interactions with the platform.

    The iOS v21.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1996628

    		 Crash in Firebase in CalendarStore

    iOS Mobile

    PRB2004945

    		 Users can't be mentioned in Japanese Users can't be mentioned in the Activity Stream in Japanese in Now Mobile.
    1. Install the Japanese keyboard in iOS by opening Settings > Keyboard > Keyboards > Add New Keyboard and add 'Japanese - Romaji' keyboard.
    2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user).
    3. Create an incident with admin user.
    4. Log in to Now Mobile with admin user.
    5. Open the incident created in step 3.
    6. Select 'Updates' tab and 'Add Comment'.
    7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字).
    8. Type '@' and select '@'.
    9. Type 'tesuto' and select 'テスト'.

    Expected behavior: 'テスト ユーザー' user is displayed.

    Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed.

    iOS Mobile

    PRB2003734

    		 Smart routing of List, Form, and KB links to apps doesn't work

    iOS Mobile

    PRB2016497

    		 Searching for key words returns a blank page While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed.

    Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge.

    1. Open the Now Mobile app on an iOS device.
    2. Tap the search icon and enter keywords such as thing, cookie, or post.
    3. If there are no perfect matches, then it should show as 'No results found'.
    4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page.

    Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed.

    Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message.

    iOS Mobile

    PRB1949448

    		 Focus does not start at the beginning of the page when selecting a location When user selects location card, the focus does not consistently start at the top of the page.
    1. Navigate to the 'Asset' tab and select Location audits > More options > New Location Audit and select a location.
    2. Navigate to the list of locations and submit a location.
    3. Select a location card.
    4. Navigate back to the 'Location audits' page and select the location card again.

    Expected behavior: Focus starts at the beginning of page.

    Actual behavior: Notice that the focus startslocation is inconsistent.

    iOS Mobile

    PRB2018049

    		 The Question Circle icon not displaying in iOS correctly The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon.

    This version also includes other minor bug fixes and performance improvements.