Mobile Agent - BlackBerry for iOS v19.2.0

  • Release version: Mobile
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for iOS v19.2.0

    The Mobile Agent - BlackBerry for iOS v19.2.0, released on January 30, 2025, provides essential fixes and enhancements for users. Customers can download the latest version from the Apple App Store and access a demo account to explore the application’s functionality.

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    Key Features

    • Bug Fixes: The release addresses several issues, including:
      • MSALErrorDomain -50000: Fixes the login error encountered with branded Intune apps.
      • URL Handling: Corrects an error message that improperly displays when opening URLs in an external browser.
      • PDF Signature Size: Resolves the issue of oversized signatures in PDFs generated from the app.
      • Invalid Link Buttons: Fixes buttons with empty labels that lead to incorrect URLs in the Virtual Agent.
      • Background Color Issue: Corrects the background color display in the ImageChoiceList.
      • UI Rule Consistency: Ensures consistent application of UI rules on the Details screen after record edits.
      • Analytics Data Capture: Restores the ability to capture analytics data for instances on Xanadu and earlier releases.

    Key Outcomes

    With this update, users can expect improved application reliability, a better user experience, and accurate analytics data display, enhancing their overall interaction with the Mobile Agent. Customers are encouraged to download the latest version to benefit from these enhancements and fixes.

    The iOS v19.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1833380

    		 Public distribution Mobile Publishing apps with Intune throw a MSALErrorDomain -50000 error The user observes a -50000 error upon logging in to a branded Intune app.

    Mobile iOS

    PRB1830718

    		 The wrong error message displays when the app can't open a URL in an external browser
    1. Open a webview.
    2. Select a button that tries to open a URL while the app is in the background.

    Expected behavior: The 'Missing app' error shouldn't display.

    Actual behavior: The 'Missing app' error displays.

    Mobile iOS

    PRB1816651

    		 Signatures are too large on PDF's generated from Agent Mobile PDF's generated in Agent Mobile contain signatures that are too large.

    Mobile iOS

    PRB1840851

    		 Virtual Agent JSON cards display a button with an empty LinkLabel Mobile displays a button for a link without text. Selecting the button doesn't do anything because the link is invalid.
    1. Log in to Surf on the My ServiceNow Mobile app.
    2. Type in the query: 'my servicenow app'.

    Notice a large button that doesn't have a label and takes the user to an incorrect URL when selected.

    Mobile iOS

    PRB1842355

    		 The background color of ImageChoiceList is incorrect The background is white.
    1. On the Home page, select My tasks.
    2. Open any task.
    3. In the 'To-Do' section, select Complete new hire pulse check.

    Notice a white background on the screen.

    Mobile iOS

    PRB1740552

    		 A UI Rule is not applied consistently on the Details screen after updating from an input form When the user edits a record by adding a note, the red background of the note text disappears. This only occurs the second time the user edits a record and navigates back to the home screen.

    Mobile iOS

    PRB1847008

    		 Analytics data is not captured for instances on Xanadu and prior release versions Analytics data about the user's performed events and screen details should be displayed.

    Pre-requisites:

    1. Instance on Xanadu or previous family release version.
    2. Now Mobile application version 19.0.0 or above.
    3. The user logging into the Now mobile application is a user without elevated privileges.

    Steps:

    1. Log in to the Now mobile application on an iOS device.
    2. Navigate to different screens and tap on some buttons to generate data for Analytics.
    3. Background the application for some time.
    4. Log in to the instance and navigate to the User Experience Analytics dashboard.
    5. Select the Now Mobile application to view analytics data.

    Expected behavior: Analytics data about the user's performed events and screen details should be displayed.

    Actual behavior: No analytics data is captured.

    This version also includes other minor bug fixes and performance improvements.