Discovery Operations Monitor dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Discovery Operations Monitor dashboard

    The Discovery Operations Monitor dashboard provides ServiceNow customers with key performance metrics to monitor the health and efficiency of their Discovery environment. It helps identify issues across the IT landscape by displaying data visualizations related to discovery processes and system activities. The dashboard updates metrics based on completed 15-minute intervals and retains data for up to 30 days, supporting proactive management and troubleshooting.

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    Key Features

    • Accessible via Workspaces > Discovery Admin Workspace > Insights > Discovery Operations Monitor or from the Discovery Admin Workspace Home page.
    • Requires ServiceNow AI Platform roles: discoveryadmin and admin, with prerequisites including Discovery setup and Discovery Admin Workspace 1.15.0.
    • Displays multiple visualizations showing discovery transaction durations, sensor job counts, MID Server ECC queue loads, average probe times, and discovery event volumes.
    • Interactive charts allow selection of records to drill down into related transactions, ECC queue records, and discovery events for detailed analysis.
    • Dashboard controls enable users to duplicate, share, export (CSV, JPEG, PNG, Excel), schedule, print, and edit visualizations and data sources.
    • Metrics reflect data from the most recent completed 15-minute window, ensuring timely insights while accounting for data collection latency.
    • Default data scope covers the last 7 days, with configuration options to adjust the date range.

    Data Visualizations and Their Practical Use

    • Transaction Duration (Line chart): Compare discovery transaction times against overall system transactions to identify anomalies or performance spikes.
    • Sensor Jobs by Schedule (Bar chart): Visualize counts of sensor jobs by schedule to pinpoint schedules contributing most to workload.
    • MID Server Queue Load (Line chart): Track ECC queue volumes per MID Server to monitor processing load and potential bottlenecks.
    • MID Server Average Probe Time (Line chart): Monitor average processing times for ECC probes, indicating MID Server performance.
    • Discovery Event Load (Bar chart): Display volumes of key discovery event types over time to assess overall discovery activity and errors.

    Benefits for ServiceNow Customers

    By leveraging this dashboard, customers can maintain optimal Discovery performance, quickly identify and troubleshoot issues, and gain actionable insights into sensor job scheduling and MID Server workloads. The dashboard’s interactive and exportable visualizations support operational transparency, informed decision-making, and efficient management of discovery processes within their IT environments.

    The Discovery Operations Monitor dashboard displays performance metrics for your Discovery environment. Use this dashboard to monitor discovery health and identify issues across your IT landscape.

    To access the dashboard, navigate to Workspaces > Discovery Admin Workspace > Insights > Discovery Operations Monitor. You can also access this dashboard from the Discovery Admin Workspace Home page.

    Discovery Operations Monitor dashboard

    Required ServiceNow AI Platform roles

    • discovery_admin
    • admin

    Prerequisites

    Verify that you have the required setup
    • Discovery.
    • Discovery Admin Workspace 1.15.0.

    Key features

    The Discovery Operations Monitor dashboard displays visuals for discovery performance data.

    Note:
    Metrics are collected for the most recently completed 15-minute window. Data may not reflect activity from the current interval until collection has run. For more information, see Configure the time interval for a visualization.

    Select the info icon () to view dashboard details, such as the owner and usage. Select the More options icon () to duplicate, share, export, schedule, or print the dashboard. Select Edit to access editing mode, where you can update the data source and visualization settings. For more information about editing dashboards, see Common dashboard tasks in the in-line editor.

    Select the More options icon () on a visualization to export it in CSV, JPEG, PNG, or Excel format.

    Table 1. Data visualizations
    Report title Type Description
    Transaction Duration Line chart Displays discovery transaction duration compared to overall system transaction duration over time. Use this chart to identify discovery-specific spikes or anomalies relative to system activity. Select a record to view the related transactions.
    Sensor Jobs by Schedule Bar chart Displays the count of discovery sensor jobs over time, stacked by schedule. Use this chart to identify which schedules contribute most to sensor job load.
    MID Server Queue Load Line chart Displays ECC queue volume over time for MID Servers associated with discovery. Metrics are tracked separately for each MID Server. Select a record to view the ECC queue records.
    MID Server Average Probe Time Line chart Displays the average ECC probe processing time in seconds over time. Select a record to view the related ECC queue records.
    Discovery Event Load Bar chart Displays the volume of discovery events over time. The chart tracks four event types: discovery.error, discovery.device.complete, discovery.complete, and discovery.canceled. Select a record to view related events.
    Note:
    The dashboard displays data from the last 7 days by default. Data is retained for 30 days. For more information, see Configure the date range for a visualization.