Event and Alert dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Event and Alert Dashboard

    The Event and Alert dashboard leverages Performance Analytics to deliver real-time insights into events and alerts within Event Management. It highlights key metrics, trends, and the configuration items most affected by these events, enabling organizations to monitor and improve their incident management processes.

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    Key Features

    • Real-Time Visibility: Monitor metrics like noise reduction, alert grouping coverage, and top alert sources.
    • Historical Data Collection: Perform a one-time historic data collection to enable analysis of past events by executing the [PA EM] Historic Data Collection job.
    • User Access: Different roles have varied access: evtmgmtadmin can edit and manage permissions, while evtmgmtoperator can view and track events.
    • Breakdowns: The dashboard features multiple breakdowns such as trends in noise reduction, alert grouping coverage, incident compression rates, and top alert and event sources.
    • Most Impacted Configuration Items: This section provides details on configuration items facing the most alerts, including their classification, owner, and support group, to facilitate efficient incident resolution.

    Key Outcomes

    By using the Event and Alert dashboard, ServiceNow customers can enhance their event management capabilities. The dashboard allows for quick identification of critical issues, promotes efficient resource allocation, and supports proactive incident resolution. This ultimately leads to improved system stability and performance across the organization.

    The Event and Alert dashboard uses Performance Analytics to provide real-time visibility into events and alerts in Event Management, showcasing key trends, outcomes, and the most impacted configuration items. It highlights metrics such as noise reduction, alert grouping coverage, and top alert sources.

    Events and Alerts dashboard.

    Run the [PA EM] Historic Data Collection job once to enable the partial collection of historical Event Management data:
    1. Navigate to All > Performance Analytics > Data Collector > Jobs.
    2. Select [PA EM] Historic Data Collection.
    3. Select Execute Now.

    Prerequisites

    Ensure that the Event Management application is installed.

    Required ServiceNow AI Platform roles

    • evt_mgmt_admin
    • evt_mgmt_operator

    Access the Events and alerts dashboard

    To open the dashboard, use one of the following methods:
    • Navigate to All > AIOps Dashboards > AIOps Operational > Events and Alerts.
    • Navigate to Workspaces > Service Operations Workspace and select the AIOps Dashboards icon (AIOps Dashboards icon.).

      By default, the Events and Alerts tab is selected.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    User Dashboard use
    evt_mgmt_admin or admin Edit the dashboard and grant view and share permissions.
    evt_mgmt_operator or admin View the dashboard and details of the records contained in it to visualize and track events, alerts, trends, outcomes, and the most impacted Configuration Items in your organization.

    Breakdowns

    Breakdowns available in the Event and Alert dashboard are:

    • Trends
    • Outcomes

    Reports

    Title Type Description
    Noise reduction (events to alerts compression) Line graph The compression rate from events to alert creation. The higher the number, the fewer alerts are being created.
    Alerts grouping coverage Line graph The percentage of alerts aggregated into grouped alerts over time.
    Incident compression rate

    Line graph

    The percentage of alerts that did not result in incident creation. A higher percentage means more alerts were resolved without generating incidents.
    Top 20 alert sources (last 7 days) Bar chart The number of alerts per source categorized by severity over the last 7 days.
    Top 20 event sources (last 5 days) Bar chart The number of events per source categorized by severity over the last 5 days.
    Alerts without CI (created on last 7 days) Line graph The number of alerts without CI binding created over the last 7 days.
    Alerts grouping (last 7 days) Bar chart The distribution of grouped alerts over the last 7 days.

    Most impacted Configuration Items

    The Most Impacted Configuration Items section of the Event and Alert dashboard provides a comprehensive overview of the configuration items (CIs) that are most impacted by the issue. This section lists key details such as the name of each CI, the number of associated alerts, their classification (such as application service), and location. Additionally, it identifies the owner and support group responsible for each CI, facilitating targeted and efficient incident resolution. By highlighting the most impacted CIs, this section helps prioritize critical assets and resources, ensuring that the most significant issues are addressed promptly to maintain system stability and performance.