Business App Mapping AI Agent confidence thresholds

  • Release version: Australia
  • Updated April 16, 2026
  • 1 minute to read
  • Use this reference to understand how the Business App Mapping AI Agent handles matches based on their AI confidence score, and what action is taken for each score range.

    Score range Confidence level Action
    0.3 – 1.0 High The agent automatically creates a "Uses::Used by" relationship in [cmdb_rel_ci]. A business application can be linked to multiple services.
    0.1 – 0.29 Medium The agent saves the candidate to the staging table [sn_sm_gen_ai_ba_candidate_rel] for administrator review. No relationship is created automatically. Administrators can accept a candidate to create the [cmdb_rel_ci] relationship, or dismiss it.
    Below 0.1 Low The candidate is filtered out. The agent does not create a record or a relationship.