Configure a metric pull connectors that require a script, connector definition, and connector instance to pull metrics from external sources. These connectors automate the data retrieval process, ensuring the seamless
integration of external metrics into your system for efficient monitoring and performance analysis.
Before you begin
Role required: evt_mgmt_admin
About this task
Note:
The new UI for configuring metric pull connector is currently available only for the SolarWinds Metric Connector. For all other metric connectors, the configuration continues to use the Platform Table UI.
Procedure
Navigate to Workspaces > Service Operations Workspace.
From the bottom of the navigation pane, select the AIOps configuration center icon .
The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.
On the ITOM AIOps configuration center page, under the Setup > Integrations section, select Manage Installed integrations.
In the Browse Integrations tab, select the All integrations drop-down list and select Metrics > Pull.
Only metric pull connector tiles are displayed.
Select a pull connector tile.
If a pop-up menu opens, select the data to track from that connector and select Continue.
In the Provide details section, enter the following information and select Next.
In the Name field, enter a unique name for the connector type.
In the Data source field, the external source for retrieving metrics is auto-populated based on the tile type you select.
In the Description field, enter brief information about this connector.
In the Set data retrieval method section, enter the following information:
In the Hostname/Host IP field, enter the IP address that is related to the Solarwinds server.
From the Credentials drop-down list, select the valid credentials to access the event source host.
In the Metrics collection schedule (seconds) field, enter the time interval (in seconds) at which the connector retrieves metrics from the source host.
In the MID Server field, select a MID Server that collects metric data from external tools and securely sends it to ServiceNow.
If none are available, ensure one is installed, running, and has the required capabilities.
Note:
You can select multiple MID Servers. The system randomly assigns one as the
primary and uses the others as backups.
Optional: If you want to customize configurations to meet specific requirements, select Advanced settings and fill in the form.
Field
Description
Max rows per query
Frequency in seconds that indicates how often the system should check for new metrics from the external event source. The value can’t be lower than the minimum schedule property, which by default
is 120 seconds.
Max fetch interval (in minutes)
Limits the maximum interval between event fetch operations.
Offset (in minutes)
Sets the time offset for event retrieval to ensure accurate synchronization.
Port
Specifies the port number used for communication with external devices.
Verify the default values for your connector type such as port details or time formats and modify them as necessary.
Default values from your connector are filled-in.
Protocol
Defines the communication protocol used for retrieving events from external devices.
Debugging
Debug: Provides detailed logs for troubleshooting.
Log payload: Displays raw log data. Use only for debugging, as it can quickly fill the MID Server logs.
Optional: Test the connector before activating it by selecting Test and Save.
To save the connector, select Save.
To activate the pull connector, select Activate.
The metric pull connector is activated and its tile is displayed in the Installed Integrations tab. When you open the tile, you can find the Overview,
Details, and Data retrieval method tabs.
The Overview tab allows you to verify that the connector is running and collecting data. It also offers
options to improve system settings, such as refining alert definitions or enhancing binding configurations.
The Details tab allows you to update the connector's general information (such as name or description) and displays any errors encountered during its operation.
The Data Retrieval Method tab contains the connector settings (such as host, port, and credentials) and may provide additional details for issues like MID Server errors.
.
The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.