Monitoring Technology Dashboard for Azure

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for Azure

    The Azure Monitoring Technology Dashboard allows you to monitor the health and performance of your Azure infrastructure. It highlights the five configuration items (CIs) and servers with the highest metric readouts over the last six hours and displays the 50 most recent active alerts in your Azure environment. This insight can help you make informed decisions about resizing CIs and servers to enhance system performance and efficiency.

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    Key Features

    • Dashboard Navigation: Access the dashboard through All > AIOps Dashboards > Monitoring Technology Dashboards and select Azure Monitoring.
    • Tabs: The dashboard includes tabs for Virtual Machines, Storage Accounts, Load Balancer, Application Gateway, and Redis, each displaying relevant metric data.
    • Data Filtering: You can filter metrics by time range and selected CIs for tailored insights.
    • Widget Customization: Customize individual widgets and their appearance, including metrics display settings, which can be included in custom dashboards.

    Key Outcomes

    By utilizing the Azure Monitoring Technology Dashboard, ServiceNow customers can effectively track performance metrics, respond to alerts quickly, and optimize their Azure resources based on real-time data. This proactive monitoring leads to improved system performance and operational efficiency.

    With the Azure Monitoring Technology Dashboard, you can monitor the health and performance of your Azure infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs.

    Overview of the dashboard

    The Azure Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your Azure environment. Based on the dashboard metrics, you might want to resize your CIs and servers to improve your system performance and efficiency.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select Azure Monitoring.

    Using the Monitoring Technology Dashboard for Azure

    Before using the Monitoring Technology Dashboard for Azure:
    • Create an Azure credential. For details on creating Azure credentials, see Create Azure cloud credentials.
    • Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Discovery for Microsoft Azure.
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the Azure VM Metrics, Azure Storage Account Metrics, Azure Load Balancer Metrics, Azure Gateway Metrics, and Azure Redis Cache Metrics policies are enabled
    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    The Azure Monitoring Technology Dashboard contains the tabs that are listed in the following table.
    Table 1. Azure Monitoring Technology Dashboard tabs
    Tab Description
    Virtual Machines Displays the metric data from the virtual machines in the Azure environment.
    Storage Accounts Displays the metric data from the storage accounts in the Azure environment.
    Load Balancer Displays the metric data from the load balancers in the Azure environment.
    Application Gateway Displays the metric data from the application gateway in the Azure environment.
    Redis Displays the metric data from the Redis cache in the Azure environment.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.

    You can filter the dashboard data according to the following filters:
    Table 2. Dashboard filters
    Filter name Description
    Time range filter The time range for which you want metric data to display on the dashboard.
    Metrics by selected CI filter The CIs for which you want metric data to display on the dashboard.

    You can customize the appearance of the individual widgets on the Azure Monitoring Technology Dashboard. For example, you could change the time that the CPU usage on virtual machines is displayed. You can also include the customized widgets when you’re creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.