AWS Storage Gateway Gateway pattern-based discovery

  • Release version: Australia
  • Updated May 13, 2026
  • 3 minutes to read
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    Summary of AWS Storage Gateway Gateway pattern-based discovery

    The AWS Storage Gateway Gateway pattern-based discovery in ServiceNow enables automated identification and mapping of AWS Storage Gateway Gateways within your cloud environment. This discovery process populates both CMDB and non-CMDB tables with detailed gateway information, supporting comprehensive cloud asset management and service mapping.

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    Key Features

    • Pattern Activation: The AWS Storage Gateway Gateway discovery pattern is disabled by default. From Visibility Content version 6.28.0 onward, enabling or disabling this pattern is streamlined and preserved through upgrades without being treated as a customization.
    • Discovery Prerequisites: Customers must verify AWS discovery prerequisites and ensure relevant resources are not listed in the Resource Inclusion List table to avoid duplicate entries.
    • GovCloud Support: Discovery of AWS GovCloud (US) accounts requires specific configuration using a datacenter URL in the AWS service account setup.
    • Data Population: The discovery pattern populates information in:
      • Non-CMDB tables: Detailed gateway attributes are stored, accessible via the AWS Configuration module.
      • CMDB tables: Key gateway configuration items and operational statuses are maintained for asset and service management.
    • CI Relationships and References: The pattern establishes relationships such as the gateway being hosted on an AWS datacenter and maintains references between key configuration items for accurate mapping.
    • AWS Tag Discovery: Tags associated with gateways are collected and stored in the Key Value table, linked to the Cloud Gateway configuration items, enabling enriched metadata management.

    Key Outcomes

    • Accurate discovery and mapping of AWS Storage Gateway Gateways, enhancing visibility into cloud storage infrastructure.
    • Automated updates of gateway state and configuration details directly into ServiceNow CMDB, supporting IT service management and cloud asset governance.
    • Support for AWS GovCloud environments ensures compliance and comprehensive discovery across AWS regions.
    • Robust CI relationships and tag data integration facilitate effective service mapping and operational insights.

    Discovery and Service Mapping Patterns finds AWS Storage Gateway Gateways on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the AWS discovery prerequisites
    For more information, see the prerequisites section in AWS discovery using patterns.
    Remove resources from the Resource Inclusion List table
    Verify that the relevant resource isn't listed in the Resource Inclusion List [sa_cloud_inventory_resource_whitelist] table to avoid duplicate discovery. For more information on removing resources from the Resource Inclusion List, see AWS Resource Inventory discovery with Patterns.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.
    Configure the Discovery schedule to support GovCloud
    Discovering AWS GovCloud (US) accounts requires using a datacenter URL when setting up an AWS service account. For more information, see Create AWS service accounts.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Amazon AWS - Storage Gateway Gateway - Extended Inventory (LP) pattern.

    You can review the non-CMDB AWS tables by navigating to All > Configuration > AWS. You can also search the navigation filter for the specific pattern name.

    Table 1. AWS Storage Gateway Gateway [cmdb_aws_storage_gateway_gateway]
    Field Description
    Name [name] Name of the gateway.
    Object ID [object_id] The Amazon Resource Name (ARN) of the gateway.
    Gateway ID [gateway_id] The unique identifier of the gateway.
    Gateway Type [gateway_type] The type of the gateway.

    For example: STORED, CACHED, VTL, FILE_S3, or FILE_FSX_SMB.
    Gateway State [gateway_state] The current state of the gateway. The value is RUNNING or SHUTDOWN.
    Host Environment [host_environment] The host environment in which the gateway is running.

    For example: EC2, VMWARE, HYPER-V, KVM, SNOWBALL, or OTHER.
    Configuration Item [configuration_item] References the Cloud Gateway [cmdb_ci_cloud_gateway] table.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Amazon AWS - Storage Gateway Gateway - Extended Inventory (LP) pattern.

    Table 2. Cloud Gateway [cmdb_ci_cloud_gateway]
    Field Description
    Name [name] Name of the gateway.
    Object ID [object_id] The ARN of the gateway.
    Environment [environment] The host environment in which the gateway is running.

    For example: EC2, VMWARE, HYPER-V, KVM, SNOWBALL, or OTHER.
    Description [short_description] Type of resource. The value is set to AWS::StorageGateway::Gateway.
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.

    CI relationships

    The Amazon AWS - Storage Gateway Gateway - Extended Inventory (LP) pattern creates the following relationships and references to support AWS Storage Gateway Gateway discovery. References link to records in other tables and don't appear in the CI Relationship [cmdb_rel_ci] table.

    Table 3. CI relationships
    CI Relationship CI
    Cloud Gateway [cmdb_ci_cloud_gateway] Hosted on::Hosts AWS Datacenter [cmdb_ci_aws_datacenter]
    Table 4. CI references
    CI Field Referenced CI
    AWS Storage Gateway Gateway [cmdb_aws_storage_gateway_gateway] Configuration Item [configuration_item] Cloud Gateway [cmdb_ci_cloud_gateway]
    Key Value [cmdb_key_value] Configuration item [configuration_item] Cloud Gateway [cmdb_ci_cloud_gateway]

    AWS Tag discovery

    The Amazon AWS - Storage Gateway Gateway - Extended Inventory (LP) pattern collects tags and populates them in the Key Value [cmdb_key_value] table.

    Table 5. Key Value [cmdb_key_value]
    Field Description
    Key [key] Tag name.
    Value [value] Tag value.
    Configuration item [configuration_item] References the Cloud Gateway [cmdb_ci_cloud_gateway] table.