Service Observability

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow® Service Observability application enables operators to triage and manage incidents in a complex and distributed system. Application and platform telemetry insights from multiple observability tools are combined into a centralized workflow.

    Figure 1. Overview of Service Observability
    Admin connects APM and NPM and maps data to CIs. Operator can view APM, NPM, and CI data together in one view.

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