Discovery Admin Workspace Home

Release version: Australia

Updated June 16, 2026

3 minutes to read

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Summary of Discovery Admin Workspace Home

The Discovery Admin Workspace Home page in ServiceNow provides essential tools to identify and manage critical discovery errors effectively. It is accessible via Workspaces > Discovery Admin Workspace and requires Discovery Admin Workspace v1.17.0 or later for full capabilities. The Home page dynamically supports your onboarding and configuration progress and offers a streamlined experience for monitoring and tuning Discovery operations.

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Onboarding for Discovery

The onboarding experience adapts based on your configuration status:

Before creating an IP or cloud-based Discovery schedule, an Onboarding for Discovery section guides you to the ITOM Configuration Console.
After schedule creation, a progress indicator tracks configuration task completion with links to continue setup.
Once configuration is complete, a persistent link to the ITOM Configuration Console remains available for easy access.

Note: The ITOM Configuration Console is available starting from Zurich Patch 8 or later.

Quick overview

This section provides real-time data counts and status indicators to help quickly assess Discovery health and uncover potential issues:

Active schedules: Shows the total number of active IP-based and Cloud Discovery schedules; clicking navigates to the Schedules page for detailed viewing.
Schedules with anomalies: Displays the count of schedules with detected anomalies when anomaly detection is enabled; links to detailed diagnostics.
Data visualizations can be refreshed manually, and the time scale for counts is configurable in the Settings page.

Monitoring and Error Management

Discovery Operations Monitor: Provides a dashboard to monitor performance metrics such as transactions, sensor jobs, MID Server load, and probe processing times.
Top discovery errors: Lists the most critical active Discovery errors, showing error details including severity, category, and occurrence count. Selecting an error leads to root cause analysis and remediation guidance.
Discovery tuning advice: Offers automated suggestions for tuning Discovery and MID Server settings based on instance scans, prioritized by criticality, with direct links to detailed tuning checks.

Quick Discovery

Enables on-demand discovery of devices outside scheduled runs by entering:

Single IP address
Comma-separated list of IP addresses
IP network or address range

You can select a specific MID Server or cluster or allow Discovery to select the MID Server automatically.

ITOM Visibility Apps

The workspace integrates with additional ITOM Visibility applications to extend functionality. Users can view installed and available apps with options to update (admin role required). Note that pricing and licensing details vary and are not provided in this interface.

Learnings and Support

Access to the ITOM Visibility Knowledge Base offers guidance on managing Discovery and resolving errors through articles, blogs, and video tutorials. To use video content, ITOM Content Service version 1.2.8 must be installed, and a specific system property may require updating to avoid video playback errors.

The Discovery Admin Workspace Home page features tools to help you identify and address the most critical discovery errors.

To access the Discovery Admin Workspace, navigate to Workspaces > Discovery Admin Workspace.

Note:

The capabilities described here are available in Discovery Admin Workspace v1.17.0. If the sn_disco_workspace.enable_error_framework system property is turned off, the Home page displays the legacy experience. Specific version requirements are noted for individual features where applicable.

Discovery Admin Workspace Settings page

Onboarding for Discovery

The onboarding experience on the Home page changes based on your configuration progress. Before you create an IP or cloud-based Discovery schedule, the Home page displays an Onboarding for Discovery section. Select Get started to access the ITOM Configuration Console.

Note:

Note: The ITOM Configuration Console is available in Zurich Patch 8 or later versions of the ServiceNow AI Platform. For more information, see ITOM Configuration Console for Discovery.

After you create a schedule, the Onboarding for Discovery section is replaced by an Onboard Discovery progress indicator. This indicator displays the number of completed configuration tasks. Select Continue to resume configuration in the ITOM Configuration Console.

After you complete configuration, the Home page displays an Onboarding for Discovery link as a persistent entry point to the ITOM Configuration Console.

Quick overview

View the status of discovery using data counts and identify any irregularities that might impact discovery. For detailed information, select the appropriate tile.

Select the More options icon (), then select Refresh to refresh the data for each visualization in this section.

Note:

You can configure the time scale reflected in the displayed counts on the Settings page.

The following data counts display in the Quick overview section:

Active schedules: Displays the number of active IP-based and Cloud Discovery schedules run to date. Selecting this number opens the Schedules page, where you can view all the Discovery schedules that are configured and enabled to run.
Schedules with anomalies: Displays the number of Discovery schedules with anomalies detected over a certain time period. This count only displays when anomaly detection is enabled. If anomaly detection is inactive, select Turn on to access the Settings page.
Selecting this number redirects you to the Anomaly detection tab on the Diagnostics page, where you can view details about the type and severity of anomalies.
Discovery Operations Monitor: Monitor discovery performance across your IT environment. Select View dashboard to open the dashboard and view performance metrics for transactions, sensor jobs, MID Server queue load, and probe processing times. For more information, see Discovery Operations Monitor dashboard.

Top discovery errors

View the most critical Discovery errors currently active on your instance, including a summary count of active errors by severity. Each error card displays the error title, severity, refined code, occurrence count, and error category. Selecting an error card or the Occurrences link opens the Error Details page, where you can view the root cause, remediation steps, and individual error instances. Select View all to access the Diagnostics page.

Discovery tuning advice

Fine-tune Discovery and MID Server settings with automated suggestions derived from scans of your instance. These findings identify potential issues, arranged in order of their criticality. Selecting a finding redirects you to the Tuning check page for more details. To view all tuning checks and latest reports, select View all to access the Tuning page.

Quick Discovery

Discover devices in your network outside of a scheduled discovery. Enter a single IP address, multiple comma-separated IP addresses, or an IP network as shown in this example:

IP network address - 10.0.1.0/24
IP address range - 10.0.2.1-10.0.2.15
IP address list - 10.0.3.176,10.0.3.222,2001::100,2600:1bdc::fffe

Select a MID Server, a MID cluster, or enable Discovery to select the MID Server automatically.

ITOM Visibility apps

Enhance the functionality of the Discovery Admin Workspace by integrating additional ITOM Visibility applications. When you select View all, you can view both the applications installed on your instance and others that are available for installation.

Note:

Updating applications requires you to have the admin role.

While you can access details about the apps installed on your instance, information regarding pricing and packages isn't provided, as it varies based on each contract. For a general overview of licensing and subscription details, see ITOM/OT SU Licensing and subscriptions.

Learnings

Receive guidance on managing the Discovery process and resolving Discovery errors with the ITOM Visibility Knowledge Base. Access relevant articles from the ServiceNow Knowledge Base, explore blog posts, or watch instructional video tutorials for further information.

Important:

To view the resources in this section, confirm that you have installed ITOM Content Service version 1.2.8.
If you encounter an Error 153: Video player configuration error message when attempting to play a video on the Videos tab, update the system property com.glide.security.referrerpolicy to origin-when-cross-origin. For more information, see Enforce secure referrer policy.