Agent onboarding configuration settings

  • Release version: Australia
  • Updated May 27, 2026
  • 1 minute to read

    • The settings you can customize when generating an Agent Onboarding installation plan. Toggle settings to activate and enable customization.

    Table 1. Agent onboarding configuration fields
    Field Description Options
    Connection type Method the agent uses to connect to the instance.
    • Use ICS (MID-less)
    • Use MID Server
    MID Server MID Servers the agent sends data to. Up to three MID Servers can be selected.

    Appears only when the Connection type is set as Use MID Server.

    		 Drop-down list of available MID Server instances.
    Registration key Authorization key for registering with the ServiceNow instance for ICS (MID-less) connection.

    Appears only when the Connection type is set as Use ICS (MID-less).

    		 Drop-down list of available registration keys.
    API key Authentication key for connecting to the MID Server.

    Enabled by default and can't be turned off.

    		 Drop-down list of available API keys. Select Add new to create a new key.
    Log level/debug mode Controls the level of details that the agent logs. Keep at Info unless you're troubleshooting.
    • Error
    • Warn
    • Info (default)
    • Debug
    • Trace
    CPU thresholds Caps agent CPU usage to protect endpoint performance.

    Default: 20% for Digital End-User Experience (DEX), 5% for all others.

    		 Enter an integer
    Enable PAC file configuration URL to be used when connecting the agent through a proxy server. Enter the Proxy Auto-Configuration (PAC) file URL.
    API port REST API port on the agent. Enter the port number

    Default port number: 3031