Install AI Agent Topology Mapping

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can install the AI Agent Topology Mapping application (sn_itom_agnt_ptrn) if you have the admin role.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the AI Agent Topology Mapping application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • Verify that you have at least version 1.30.2 of Discovery and Service Mapping Patterns.

    Role required: admin

    About this task

    Multiple tables are installed with AI Agent Topology Mapping.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the AI Agent Topology Mapping application (sn_itom_agnt_ptrn) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      A list of the versions available to you are displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Select Install.