ITOM Cloud Accelerate

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of ITOM Cloud Accelerate

    ITOM Cloud Accelerate streamlines cloud automation during the cloud adoption journey through self-service catalogs and controlled workflows, expediting application migration by facilitating assessment, planning, and resource migration tracking.

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    Key Features

    • Cloud Account Management: Manage and provision cloud accounts effectively, with options for manual approvals or automated processes based on predefined rules.
    • Cloud Services Catalog: Access and manage cloud resources through a simplified interface, allowing for the publication and lifecycle management of cloud offerings.
    • Cloud Migration Assessment: Plan and track the relocation of IT resources to cloud platforms using dashboards for visual analysis of resources.
    • Cloud Configuration Governance: Check cloud resource configurations against policies to identify and remediate violations through automated workflows.
    • Cloud Action Library: Utilize ready-to-use actions and subflows to interact with cloud resources efficiently.

    Key Outcomes

    Organizations can validate cloud assets against standards and automate operations across initial days of cloud usage (Day 0, Day 1, and Day 2), leading to a faster transition to cloud transformation. The licensing model is based on the number of cloud instances managed, with specific CI count adjustments for duplication.

    Deployment is facilitated through separate apps available on the ServiceNow Store, and guided setup helps configure IT Operations Management seamlessly.

    ITOM Cloud Accelerate workflows streamline cloud automation across the cloud adoption journey via self-service catalogs and controlled workflows. It expedites application migration by facilitating assessment, planning, and resource migration tracking.

    Features of ITOM Cloud Accelerate

    ITOM Cloud Accelerate enables organizations to validate their cloud assets against predefined standards and correct any deviations.

    Figure 1. ITOM Cloud Accelerate
    Infographic for cloud transformation journey with ITOM Cloud Accelerate.

    These automated processes empower businesses to quicken their journey towards cloud transformation by automating operations on Day 0, Day 1, and Day 2. It offers the following features:

    Cloud Account Management
    Use the ServiceNow® Cloud Account Management app for efficiently managing and provisioning of cloud accounts. The app allows you to either obtain manual approvals for account creation—ensuring that the process is closely monitored and verified by relevant stakeholders—or to automate the approval process based on predefined rules and conditions, saving time and reducing manual intervention.
    Cloud Services Catalog
    Use the ServiceNow® Cloud Services Catalog app for simplified, assisted, and featured interface to access cloud resources. You can also publish cloud offerings to a catalog and manage the usage and life cycle of those resources.
    Cloud Migration Assessment
    Use the ServiceNow® Cloud Migration Assessment application to plan, organize, and track the process of relocating your enterprise IT resources and workloads to cloud platforms. Analyze the IT resources using dashboards that visualize and summarize information on resources by different categories.
    Cloud Configuration Governance
    Use the ServiceNow® Cloud Configuration Governance application to check the configuration settings of cloud resources in your organization against a set of policies to identify violations. After identifying the violation, use remediation workflows to mitigate them.
    Cloud Action Library
    Use the ready-to-use actions and subflows of the ServiceNow® Cloud Action Library application to interact with the cloud resources of the organization. ServiceNow® ITOM Cloud Accelerate features, such as Cloud Configuration Governance, use these actions to operate.

    ITOM Cloud Accelerate licensing

    The ServiceNow AI Platform® uses a licensing method where your organization is billed for using ITOM Cloud Accelerate. The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see ITOM/OT SU Licensing and subscriptions.

    Deploying ITOM Cloud Accelerate

    ITOM Cloud Accelerate features are available as separate apps on ServiceNow Store.

    For licensing purposes, the ITOM Cloud Accelerate license provides the CI count for CIs managed and monitored by Cloud Migration Assessment, Cloud Configuration Governance, or Cloud Action Library. If different ITOM Cloud Accelerate features report the same CIs as their resources, the CI count is manipulated to remove the duplication.

    Using guided setup to implement IT Operations Management applications

    IT Operations Management Guided Setup provides a sequence of tasks that help you configure IT Operations Management applications on your ServiceNow instance. To open IT Operations Management guided setup, navigate to Guided Setup > ITOM Guided Setup. For more information about using the guided setup interface, see Using guided setup.