Use Case: Proactive monitoring of your ServiceNow instance in Health Log Analytics
Summarize
Summary of Proactive monitoring of your ServiceNow instance in Health Log Analytics
Health Log Analytics (HLA) enables ServiceNow customers to proactively detect and resolve emerging issues in their ServiceNow instances before these issues impact users. By leveraging automated integrations and AI-driven tools, customers can monitor system logs and platform health effectively, ensuring smoother platform performance and user experience.
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Key Features
- ServiceNow System Logs Retriever integration: Starting with HLA version 35.0.26, this integration automatically detects errors and anomalies in your instance’s system logs. Operators can view and manage alerts in the Express List, filtering by impacted services for focused monitoring.
- Now Assist integration: This AI-powered tool provides in-depth, human-readable analysis and actionable insights for alerts detected by HLA. It leverages GenAI capabilities and a deep understanding of the Glide system to recommend potential resolutions.
- Combined use of MID Server and System Logs Retriever data inputs: Administrators can create a MID Server data input specific to a selected MID Server and activate the System Logs Retriever data input to comprehensively collect and analyze system logs. This combined approach improves early detection of disruptions.
- Express List and Log Viewer: Operators can access detailed alert information, including duration and impacted services, from the Express List. The Log Viewer offers visual log analysis with customizable filters, allowing for deeper investigation and quicker identification of root causes.
Key Outcomes
- Early detection of platform errors and anomalies, minimizing risk of user impact.
- Streamlined alert management with service-specific filtering for efficient prioritization.
- AI-driven insights that simplify troubleshooting and accelerate resolution.
- Enhanced operational visibility through integrated data inputs and rich log visualization.
- Proactive issue resolution that helps maintain platform stability and user satisfaction.
Use Health Log Analytics to detect and resolve emerging issues in your organization's ServiceNow instance before they negatively impact users.
Using the ServiceNow System Logs Retriever integration to detect platform issues automatically
Starting with version 35.0.26 of Health Log Analytics, you can use the ServiceNow System Logs Retriever integration to automatically detect errors and anomalies in your ServiceNow instance's system logs. As an operator you can view, manage, and respond to the generated alerts in the Express List. Filter the list to show only alerts for the impacted service. Then, use Now Assist to get an in-depth analysis of the alert and potential resolutions in straightforward, human-readable language. This AI-driven tool demonstrates a deep understanding of the Glide system and offers actionable insights.
Combining HLA's anomaly detection with Now Assist's GenAI capabilities provides a comprehensive toolkit for identifying and resolving platform system issues more effectively. This collaboration enables Health Log Analytics to help prevent system issues from impacting your platform users.
Using the MID Server and System Logs Retriever data inputs together to monitor your instance
You can also stay ahead of disruptions to your ServiceNow environment by using the MID Server data input and the ServiceNow System Logs Retriever data input together.
As an admin, you select a MID Server from the MID Servers list. Under Related Links, choose Create MID Server Data Input using HLA to create a data input specific to the selected MID Server. Then activate the System Logs Retriever data input and configure it to collect your ServiceNow instance's system logs.
As an operator, you navigate to the Express List and select an alert from the Alerts list. Review the alert details, including duration and impacted services, and analyze the logs that surround the anomaly. Use Now Assist to get an in-depth analysis of the alert and potential resolutions in straightforward, human-readable language. If needed, for further investigation, you can navigate to the Reviewing the logs for an alert on the Log Viewer in Health Log Analytics for a visual presentation of the system logs. Select System Logs Retriever from the components drop-down list to view all the errors that have occurred in the ServiceNow instance. You can customize the visualization by using filters.
By drilling down into the alert and MID Server logs, you can quickly identify the issue and resolve it before it affects your platform users.