Learn how to deploy Event Management to production

  • Release version: Australia
  • Updated December 19, 2024
  • 1 minute to read

    • Understand the process and considerations for deploying Event Management configurations from development to production environments using update sets.

    Deploying Event Management configurations to production requires careful planning and execution to maintain system stability and performance. Update sets provide a controlled method for moving configurations between environments.

    Deployment planning

    Before deploying to production, verify that all configurations work correctly in your development or staging environment. Test alert automation rules, integration accounts, and role assignments to confirm they function as expected.

    Update set process

    Update sets capture configuration changes made in your development environment and allow you to transfer them to production. This includes Event Management automation rules, user roles, integration settings, and custom configurations.

    The deployment process automatically records changes as update sets, so you don't need to create them manually. To deploy, export the recorded update set and import it into your production environment. Always review the update set contents before deployment.

    Table 1. Update set: included and excluded components
    Category Components
    Included in update sets
    • Custom tables and fields
    • Form and list layouts, form sections
    • Business rules, client scripts, UI actions, UI policies, UI pages, UI macros, and UI scripts
    • Script includes and workflows
    • System properties (except those tagged as Private)
    • Reports and views
    • Access Control Lists (ACLs)
    Not included in update sets
    • Transactional data records (incidents, problems, change requests, knowledge articles)
    • Users, groups, and group memberships
    • Configuration Items (CIs) and CMDB data
    • Scheduled jobs and schedulesHomepages (unless manually added)
    • Email and notification logs
    • Number counter records (sys_number_counter)
    • System properties tagged as Private
    • Plugin-specific elements and business rules in deactivated applications

    Deployment considerations

    • Schedule deployments during maintenance windows to minimize impact on operations
    • Back up your production environment before applying updates
    • Test automation rules in production with a limited scope before full activation
    • Verify that integration accounts and credentials are properly configured in production
    • Confirm that all required plugins are installed in the production environment
    • Review role assignments to confirm they align with your production security model

    Post-deployment verification

    After deployment, monitor your Event Management system to confirm that alerts are processed correctly and automation rules function as expected. Check integration connections and verify that incidents are created appropriately.

    Additional resources

    For detailed guidance on update sets and deployment procedures, refer to the ServiceNow documentation on application deployment and change management processes.