Create incidents

  • Release version: Australia
  • Updated December 19, 2024
  • 1 minute to read

    • Configure automation rules to automatically create incidents from alerts that require immediate attention and resolution.

    Before you begin

    Verify that you have installed the ITOM AIOps and Now Assist for IT Operations Management (ITOM) plugins.

    Ensure you are in the Configure IT Operations Management page.

    Role required: evt_mgmt_admin or evt_team_operator

    About this task

    Incident creation rules automatically generate incident records from alerts that meet specific criteria. This automation ensures that critical issues are promptly escalated to the appropriate teams for resolution while reducing manual effort in the incident management process.

    Procedure

    1. Navigate to Configuration Summary > Event Management > Alert response.
    2. Expand Alert response.
    3. Select Create incidents.
      A list of respond alert automations appears.
    4. Select Create automation.
      The Respond to alert page opens.
    5. Follow the steps in Create Respond automation.
    6. To complete the setup, select Mark as configured.