Customize service approval settings in SRM

Release version: Australia

Updated March 12, 2026

1 minute to read

Add an approval process to your services for governance.

Before you begin

Role required: srm_admin or admin

Require approval when Service Reliability Management (SRM) admins, managers, or responders request to create or add a service in SRM.

Navigate to All > Service Operations Workspace Admin Center > Configurations.
Select Service Reliability Management > Governance and autonomy > Service governance.
Choose one or both processes by selecting the relevant check box.
Approval requirement types:
- Approval required when creating a new service:
  Requires approval when creating a service in SRM, and assigns it to the team responsible for new services.
- Approval required when associating an existing Configuration Management Database (CMDB) service:
  Requires approval to add an existing service to SRM, and assigns it to the team responsible for existing services.
Enter or select the team responsible for approvals.
Select Save.
This action initiates the approval process and assigns approval to the team responsible for approving the new service.
Note:
Approvals take two steps. First, the request is approved, which appears in the Stage field of the request record. Next, the request remains Pending until the request item is approved in the Request record.