Create a shift form in Service Reliability Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.

    Create a shift form

    For more information, see Create an SRM on-call schedule.

    Table 1. Create shift
    Field Description
    Shift name Name for the shift.
    All day shift If selected, the shift is an all-day commitment.
    Shift starts Date and time the shift begins.
    Shift ends Date and time the shift ends.
    Repeats Shift repetition.
    Choices are:
    • Never
    • Daily
    • Weekly
    Every How often to repeat. Display depends on the time frame chosen.
    More options

    More options to customize your schedule.
    Timezone User time zone.
    Holiday schedule Schedule to use for the holiday.
    Repeats until Date and time to end repetition.
    Table 2. Create shift using shift template
    Field Description
    Shift name Name for the shift.
    Template/Schedule Existing templates for shifts.
    Choices are:
    • 24 x 7
    • Off hours (workday 8:00 - 5:00)
    • Off hours (workday 9:00 - 5:00)
    • Workday 8:00 - 5:00
    • Workday 9:00 - 5:00