Modify the first-level cards in the Service Operations Workspace for ITOM Overview section

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Customize the data displayed in the first-level cards in the Overview section by configuring various parameters such as the header label, data source, metric, group by field, and viewAllQuery. This allows for a more tailored and relevant display of information.

    Before you begin

    Role required: evt_mgmt_admin

    Procedure

    1. Navigate to sys_ux_client_script_include.list.
    2. From the UX Client Script Includes list, select SowEMLandingPageUtilsSNC client script include definition.
    3. On the UX Client Script Include form, edit the Script field.
      For example:
         }
     };
    const labelMap = {
        'em_alert': {
            'alerts_assigned_to_you': {
                '1': 'Alerts assigned to you - Urgent',
                '2': 'Alerts assigned to you - High',
                '3': 'Alerts assigned to you - Moderate',
                '4': 'Alerts assigned to you - Low'
            },
            'open_alerts': {
                '1': 'Open alerts - Urgent',
                '2': 'Open alerts - High',
                '3': 'Open alerts - Moderate',
                '4': 'Open alerts - Low'
            },
            'team_alerts_assigned': 'Assigned team alerts - to ',
            'team_alerts_unassigned': {
                '1': 'Unassigned team alerts - Urgent',
                '2': 'Unassigned team alerts - High',
                '3': 'Unassigned team alerts - Moderate',
                '4': 'Unassigned team alerts - Low'
            }
        }
    4. Click Update.