Create an incident with Now Assist in Express List

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create an incident with a human-readable, AI-generated description using Now Assist.

    Before you begin

    Currently, this feature is available for CMDB, Log Analytics, tag-based, and component-based alerts.

    Role required: evt_mgmt_operator, evt_mgmt_admin
    Note:
    The evt_mgmt_user role is view-only and doesn’t have permission to perform this action.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the navigation bar, select the Express list icon .
    3. Create an incident from a selected alert.
      1. In the Express List pane, select the check box for the desired alert.
        Note:
        To display the individual alerts inside a group, select the chevron icon (Chevron icon.) at the beginning of the alert group row.
      2. Select the Alert actions drop-down list.
        Alert actions drop down arrow
      3. Under Response actions, select Create Incident with Now Assist.
      An incident with a human-readable, AI-generated description is created from the selected alert and a confirmation message is displayed.