Alert ignore automations

  • Release version: Australia
  • Updated December 19, 2024
  • 1 minute to read

    • Configure ignore rules to automatically suppress alerts that are not actionable or relevant to your operations team.

    Before you begin

    Verify that you have installed the ITOM AIOps and Now Assist for IT Operations Management (ITOM) plugins.

    Ensure you are in the Configure IT Operations Management page.

    Role required: evt_mgmt_admin or evt_team_operator

    About this task

    Ignore rules help reduce alert noise by automatically suppressing alerts that match specific criteria. This allows operations teams to focus on actionable alerts while filtering out known non-critical events, maintenance notifications, or false positives.

    Procedure

    1. Navigate to Configuration Summary > Event Management > Reduce Noise.
    2. Expand Reduce Noise.
    3. Select Ignore alerts.
      A list of ignore alert automations appears.
    4. Select Create automation.
      The Ignore alerts page opens.
    5. Follow the steps in Create Ignore automation.
    6. To complete the setup, select Mark as configured.