Configure a MID Server for event collection using a push operation (listener)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The MID Server supports the collection of event messages, using the MID Web Server to collect data from external sources and transforming (parsing) them to the format required for event fields in the event [em_event] table. The transformed events are then transmitted to the instance.

    Before you begin

    Ensure that the Event Management Connectors (sn_em_connector) plugin is installed on the ServiceNow AI Platform instance.

    Role required: evt_mgmt_admin

    About this task

    The MID Web Server extension enables external clients to push metric data and events to the MID Server. See Configure the MID Web Server extension. Use the MID WebService Event Collector to enable a URL method to push event messages to the MID Server. See Configure the MID WebService Event Collector Context.

    Configure a MID Server with either EventManagement or All in the Supported Applications List.

    To ensure uninterrupted services, consider also configuring a failover MID Server cluster.

    Procedure

    1. Navigate to All > MID Server > Servers.
    2. Double-click the MID Server that you want to configure, or click New to create a new MID Server.
    3. In the Supported Applications section, click Edit.
      1. Click Edit.
      2. In the slushbucket, either select Event Management or ALL and click the > add button.
      3. Click Save.
    4. To ensure that the MID Server is validated, under Related Links, select Validate.
      For more information, see Validate a MID Server.
    5. Click Update.

    What to do next

    Configure the MID WebService Event Collector to enable a URL method to push event messages to the MID Server. For more information, see Configure the MID WebService Event Collector Context.