Reassign an SRM incident

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Reassign an incident to a responder when the incident tasks should be addressed by a particular team member.

    Before you begin

    This action is available when the Assigned to field in the incident is populated.

    Role required: srm_manager, srm_responder, or srm_admin

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Note:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. Select the Incidents tab.
    4. You have two options.
      OptionDescription
      Option Description
      In the incident list view Double-click the Assigned to field for the incident and replace the team member from the list menu.
      In the Details tab of incident form Delete the name in the Assigned to field and reassign.

      Select Save.
      The incident is now assigned to the new responder and an email notification sent. The assignee is displayed in the list view and on the form.