Visualizations in the Service reliability dashboard
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of Visualizations in the Service Reliability Dashboard
The Service Reliability Dashboard in Service Reliability Management (SRM) provides key visualizations to help monitor service health and reliability. It displays the status of services based on their error budget and service level objectives (SLOs), allowing users to quickly assess performance and identify potential issues.
Show less
Key Features
- Service State Charts: Visualizations categorize services into critical, at-risk, and stable states based on their remaining error budget. Users can interact with these charts to view specific service names and adjust time ranges.
- Risk Trends Over Time: Line charts track SLOs with high burn rates and low error budgets, helping users identify trends and potential reliability risks over the past 12 months.
- SLOs Table: Lists all defined SLOs sorted by name, showing reliability status, measured reliability percentages, burn rates, and the teams responsible for each service. Users can customize columns for tailored insights.
- Dashboard Filters and Actions: The dashboard supports customization, duplication, and sharing, allowing users to create personalized views that meet their specific needs.
Key Outcomes
By utilizing the Service Reliability Dashboard, customers can:
- Quickly identify services in need of immediate attention or those nearing critical thresholds.
- Monitor overall service health trends and proactively manage reliability risks.
- Access detailed insights into SLO performance and team responsibilities.
- Customize the dashboard to fit their operational needs, ensuring they have the relevant data at their fingertips.
List of visualizations and options on the Service reliability dashboard in Service Reliability Management (SRM).
Service state charts
Top-level charts show the number of services in critical, at-risk, and stable states. Their states are based on the error budget remaining on their service level objectives (SLOs). You can select the charts to view service names, adjust the time range, and access additional chart options.
Note:
An error budget is the amount of failure a service can experience before breaching its SLO.
Each visualization also includes a trend line showing changes in service count over the past 12 months. Smaller figures indicate how the count has changed compared to a week ago, for example, ↓25 (22%) since Jun 11.
| Chart | What it is | How to use it |
|---|---|---|
| Critical | Displays the number of services in a critical state. Critical services have 0% error budget remaining on their SLOs. | View how many services have consumed their error budgets and identify the services needing immediate attention. |
| At risk | Displays the number of services at risk. At-risk services have <= 25% error budget remaining on their SLOs. | Monitor how many services are approaching critical thresholds and find issues early. |
| Stable | Displays the number of stable services. Stable services have more than 25% error budget remaining on their SLOs. | Get insights into overall service health and identify if services are staying reliable over time. |
Risk trends over time
Line charts track the number of SLOs with high burn rates and low error budget remaining over the past 12 months. You can use them to find recurring patterns and potential reliability risks.
| Chart | What it is | How to use it |
|---|---|---|
| High burn rate (>=1) | Shows the number of SLOs with a burn rate >= 1 over time. A high burn rate indicates that the service linked to the SLO is likely to breach its error budget before the compliance period ends. For example, if a service has 30 days to meet its SLO but is using up its error budget in 15 days, the burn rate is 2. |
|
| Low budget remaining (<=25%) | Shows the number of SLOs with low or no error budget remaining over time. |
|
Service level objectives (SLOs) table
The SLOs table lists the SLOs defined in Service Reliability Management (SRM), and it’s sorted by SLO name by default. Use the table to monitor overall reliability, identify services at risk, and find the assigned teams.
The SLO table includes the following columns by default. To customize the columns shown, select the gear icon.
- Name - Name of the SLO. You can select the arrow to sort the table by SLO name, and you can select the name to view the SLO record.
- Reliability - Current state of the SLO. For example, stable, at risk, or critical.
- Measured reliability - Percentage showing the actual performance of the service. For example, if your SLO is 99.9% success, and the actual performance for the month is 99.7%, the measured reliability is 99.7%.
- Objective (percentage) - Target SLO value.
- Burn rate - Numeric value showing how quickly the service is consuming its error budget.
- % Error budget remaining - Percentage of the error budget still available in the current compliance period.
- Service - Name of the service associated with the SLO. You can select the service name to view the service record.
- Assigned - Team responsible for the service.
Dashboard filters and actions
The Service reliability dashboard is built with Platform Analytics and includes standard dashboard features. For details on customizing, duplicating, or sharing dashboards, see the Dashboards in Platform Analytics documentation.
Note:
Changes to the Service reliability dashboard affect all SRM users on your instance. To create a personalized version, either build a new dashboard or duplicate
the existing dashboard and edit it. Learn more in Create a dashboard with the in-line editor and Duplicate a Platform Analytics dashboard.