Configure the Platform Analytics Solution for Health Log Analytics

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Run diagnostics, review and customize components, and start collecting data.

    Before you begin

    A ServiceNow AI Platform administrator must have installed the content pack plugins or ServiceNow Store application for this Platform Analytics Solution.

    Role required: pa_admin

    Procedure

    1. Run diagnostics on all records.

      These diagnostics can catch many mismatches between the configuration of your Platform Analytics Solutions and your tables.

    2. Navigate to All > Performance Analytics > Administration Console.
    3. Verify the name of the dashboard that has been installed with this Platform Analytics Solution:
      Health Log Analytics Overview dashboard.
    4. Open the Indicator Sources tab.
    5. For each dashboard included in this Platform Analytics Solution:
      1. Filter the indicator sources on the dashboard name.
      2. Review the facts table, conditions, and frequency of the indicator sources compared to the data structure on your own instance.
        Important:
        Pay particular attention to time stamp fields such as Resolved or Created that are referenced in the Conditions field. You may need to use different time stamp fields.
      3. If necessary, open an indicator source and make corrections.
      4. If you are editing an indicator source record, go to the Indicators related list and review the Conditions field for each indicator.
        Changing the indicator source can also affect the additional conditions on the individual indicators.
    6. If you changed the time field stamps in any indicator sources, then change any related Performance Analytics scripts.
    7. Open the Breakdown Sources tab.
    8. For each dashboard included in this Platform Analytics Solution:
      1. Filter the breakdown sources on the dashboard name.
      2. Review the conditions on the breakdown source as described in Review the breakdown sources.
    9. Navigate to All > Performance Analytics > Jobs.
    10. Set up and run the historical job for this Platform Analytics Solution, [PA HLA] Historic Data Collection.
    11. Edit and activate the scheduled data collection job for this Platform Analytics Solution, [PA HLA] Historic Data Collection.